Logistics Specialist

World Wide Technology; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

World Wide Technology in Mumbai is seeking a Global Logistics Specialist I to support domestic and international shipments, coordinating freight quotes, carrier pickups, and tracking across EMEA and APAC.

You will work with freight forwarders, resolve delays, ensure compliance, and help with documentation and returns; strong English skills and multi-region experience are essential.

Qualifications

• Minimum 3 years of international logistics and transportation experience.
• Experience obtaining and evaluating freight quotes across multiple modes and service levels.
• Direct experience with freight forwarders on international shipments.
• Familiarity with import/export documentation, customs processes, and trade compliance basics.
• Proficiency in shipment tracking, carrier communication, and exception management.
• Strong organizational skills with multi-case management in fast-paced environments.
• Excellent written and verbal English; ability to work across international time zones.
• Proficiency in MS Office applications (Excel, Word, Outlook).
• Fluency in English; additional languages for EMEA or APAC are a plus.

Responsibilities

• Obtain and evaluate freight quotes for domestic, intra-regional, international, and white glove shipments across EMEA and APAC lanes.
• Route inbound shipments with freight forwarders and carriers, selecting mode and lane.
• Prepare and review shipping docs including invoices, packing lists, and confirmations.
• Monitor shipments, identify delays, and resolve issues and re-routes.
• Respond to tracking inquiries via Salesforce case queues within SLA; conduct tracer investigations.
• Arrange return shipments including RMAs and RTVs; manage pickups and transfers.
• Register and manage express shipments through online carrier portals.
• Liaise with freight forwarders and carriers; support carrier performance reviews.
• Ensure documentation complies with import/export regs; coordinate with trade compliance.
• Support process improvements and knowledge sharing across the team.

Skills

Freight quotes

Carrier coordination

Shipment tracking

Trade compliance

Excel / MS Office

English communication

Education

Bachelor's degree in Logistics or related field

Tools

OTM

Salesforce

FedEx Ship Manager

UPS Worldship

DHL Online

Job description

The Global Logistics Specialist I is a key member of the WWT Pre & Post Ship team, providing transportation support for both domestic and international shipments within and across WWTs EMEA and APAC regions. This individual is responsible for obtaining freight quotes, coordinating carrier pickups, routing inbound freight, tracking and tracing shipments, managing returns, and resolving transportation exceptions. The role serves as a critical link between internal teams, freight forwarders, and carriers to ensure timely and compliant movement of freight across both regions.

Job Responsibilities/Essential Functions/Competencies

• Obtain and evaluate freight quotes for domestic, intra-regional, international, and white glove shipments across EMEA and APAC lanes.
• Route inbound shipments in coordination with freight forwarders and carriers, selecting the appropriate mode, service level, and lane.
• Prepare and review shipping documentation including commercial invoices, packing lists, and carrier booking confirmations.
• Monitor domestic and international shipments from carrier pickup through final delivery; proactively identify at-risk shipments and resolve delays, exceptions, address changes, re-routes, and POD requests.
• Respond to tracking and status inquiries via Salesforce case queues within established SLA windows; conduct tracer investigations for lost or delayed shipments.
• Arrange return shipments including RMAs and RTVs; manage pick-up requests, product transfers, and express carrier label processing.
• Register and manage express shipments through online carrier portals (e.g., FedEx Ship Manager, DHL Online).
• Serve as a day-to-day liaison with freight forwarders and carriers; support carrier performance reviews and escalates service failures as needed.
• Ensure shipment documentation complies with import/export regulations; coordinate with trade compliance on customs requirements and hazardous material considerations.
• Support process improvement initiatives and knowledge sharing across the global pre/post ship team.

Qualifications

• Minimum 3 years of experience in international logistics and transportation, with demonstrated knowledge of global freight.
• Experience obtaining and evaluating domestic and international freight quotes across multiple modes and service levels.
• Direct experience working with freight forwarders on international shipments (air or road freight).
• Familiarity with import/export documentation requirements, customs processes, and trade compliance basics.
• Proficiency in shipment tracking, carrier communication, and transportation exception management.
• Strong organizational skills with the ability to manage multiple open cases simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills in English; ability to work across international time zones.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Must be fluent in English; any additional language relevant to EMEA or APAC is a plus.

Preferred Qualifications

• Experience registering and managing express shipments through online carrier portals (FedEx Ship Manager, UPS Worldship, DHL Online, or similar).
• Experience using Oracle Transportation Management (OTM) or similar TMS platforms.
• Familiarity with Salesforce or other case management systems.
• Knowledge of reverse logistics processes including RMAs and RTVs.
• Experience supporting multi-region logistics in a technology distribution or supply chain environment.
• Bachelors degree in Logistics, Supply Chain, Business, or a related field preferred; equivalent work experience considered.

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