Logistics Operations Associate

QUANTUS FREIGHT SOLUTIONS; Mohali; On-site; INR 300,000 - 460,000; Full time

Job summary

Quantus Freight Solutions in Mohali, India, is seeking a proactive Logistics Operations/Process Associate to serve as the first point of contact for US-based prospects. You will handle calls and emails, qualify leads, and coordinate across teams to ensure smooth service.

The role combines customer support, client communications, and logistics coordination, with opportunities to grow as the company expands. You should be comfortable working night hours to align with US business hours.

Qualifications

• 1–2 years in customer support or logistics coordination.
• Excellent verbal and written English communications.
• Comfortable with US-based clients via calls and email.
• Strong interpersonal and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Willing to work night shifts aligned with US hours.
• Basic understanding of logistics and freight.
• Experience with B2B or US processes is a plus.

Responsibilities

• Communicate with US-based prospects via calls, emails, and LinkedIn.
• Understand customer requirements and provide timely support and coordination.
• Coordinate with operations and sales for service delivery.
• Maintain records of customer interactions, leads, and pipeline.
• Build professional relationships and deliver excellent customer experience.

Skills

Customer communication

English proficiency

Interpersonal skills

Multitasking

Night shift readiness

Logistics knowledge

Job description

We are looking for a proactive and customer-focused professional to join our growing team as a Logistics Operations/Process Associate. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market.

This position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives.

Key Responsibilities

• Communicate with US-based prospects through calls, emails, LinkedIn, and other channels
• Understand customer requirements and provide timely support and coordination.
• Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.
• Maintain accurate records of customer interactions, leads, and pipeline activities
• Build strong professional relationships and provide excellent customer experience

Requirements

• 1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordination
• Excellent verbal and written English communication skills
• Comfortable speaking with US-based clients over calls and emails
• Strong interpersonal and relationship-building skills
• Ability to multitask and work in a fast-paced environment
• Comfortable working night shifts aligned with US business hours
• Basic understanding of logistics, freight, supply chain, or transportation industry preferred
• Experience with B2B communication or US processes will be an added advantage

What We Offer

• Competitive salary package
• Performance-based incentives and growth opportunities
• Exposure to international clients and US business operations
• Supportive and collaborative work culture
• Career advancement opportunities as the company grows