Logistics Manager

JUSTDOGS®

Ahmedabad

On-site

INR 500,000 - 800,000

Full time

14 days+

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Job summary

JUSTDOGS, a leading company in retail, is seeking a Logistics Manager in Ahmedabad. This role entails overseeing logistics operations, managing daily order movements, and ensuring timely deliveries. The ideal candidate will possess strong logistics experience, hands-on platform knowledge, and excellent partner management skills.

Qualifications

3–6 years of experience in logistics/supply chain, preferably in e-commerce.
Hands-on experience with logistics platforms.
Strong understanding of delivery SLAs and reverse logistics.

Responsibilities

Oversee end-to-end logistics for D2C and B2B orders.
Coordinate with delivery partners to optimize service levels.
Monitor exception reports and resolve discrepancies.

Skills

Communication

Data Orientation

Partner Management

Education

Bachelor’s in Logistics, Supply Chain, or Business

Tools

Shiprocket

Unicommerce

Pickrr

Job description

1 week ago Be among the first 25 applicants

We are seeking a proactive and detail-oriented Logistics Manager to oversee and optimize all facets of our logistics and last-mile delivery operations for both B2C (e-commerce) and B2B (wholesale, institutional, and retail distribution). The role will be responsible for daily order movement, delivery performance, shipment accuracy, discrepancy resolution, and logistics partner coordination.

Daily Logistics & Fulfilment

Oversee end-to-end logistics for D2C and B2B orders, ensuring timely pickups, dispatch, and delivery.
Track shipments daily across multiple courier and logistics platforms (e.g., Shiprocket, Delhivery, Bluedart, Xpressbees, DTDC).
Ensure order tagging, courier allocation, weight reconciliation, and zone-wise cost efficiency.
Monitor exceptions and delayed shipments and escalate/resolve with relevant courier POCs.

Last-Mile & Partner Coordination

Coordinate with last-mile delivery partners to optimize service levels (TAT, RTO %, delivery attempt %, customer feedback).
Liaise with 3PL warehouses and in-house teams for accurate handoffs and stock reconciliation.
Track NDR (Non-Delivery Reports) and drive recovery actions to minimize RTOs.

Claims & Discrepancies

Raise and follow up on weight discrepancy claims and damaged/lost shipment claims with courier partners.
Maintain documentation and audit logs required for insurance and settlement claims.
Track and analyze claim success rates and partner accountability.

B2B Logistics

Coordinate with institutional and retail partners for bulk dispatches, transporter booking, invoicing, and documentation (e.g., e-way bills, LR).
Monitor dispatch cycles, transit timelines, and delivery confirmation for key accounts and distributors.

Performance Monitoring & Reporting

Prepare daily and weekly dashboards on order volume, delivery status, cost per shipment, and exceptions.
Analyze logistics cost structure and optimize for scale, pin code coverage, and serviceability.
Provide actionable insights to internal teams for process improvements and SLA adherence.

Requirements

3–6 years of experience in logistics/supply chain, preferably in e-commerce, retail, or consumer goods.
Hands-on experience with platforms like Shiprocket, Unicommerce, Pickrr, or warehouse OMS/WMS systems.
Strong understanding of courier TATs, delivery SLAs, reverse logistics, and freight cost structures.
Excellent communication and partner management skills.
High attention to detail, data orientation, and escalation management capability.

Preferred Qualifications

Bachelor’s in Logistics, Supply Chain, or Business; MBA is a plus.
Experience in managing both D2C and institutional logistics.
Familiarity with RTO management, pincode feasibility, and insurance claim workflows.

Salary 5 to 8 LPA

6 Days working

Ahmedabad

Seniority level