Logistics Executive (Calling) Job ID: 413378

RentoMojo; Chennai District; On-site; INR 360,000 - 480,000; Full time

Job summary

RentoMojo is seeking a customer-focused Logistics Executive for the Taloja Warehouse to deliver exceptional support across multiple touchpoints. You will handle customer interactions through calls and emails, ensuring timely issue resolution and a superior experience.

The role requires strong communication, problem-solving, and CRM familiarity to maintain records and meet service levels in a fast-paced environment.

Qualifications

• Proven ability to handle multiple customer conversations simultaneously.
• Excellent verbal and written English; Hindi and local language preferred.
• Experience with CRM or customer support tools.
• Willingness to work in fast-paced, target-driven environment.
• Strong problem-solving and conflict-resolution skills.
• High ownership, accountability, and attention to detail.

Responsibilities

• Handle customer queries through outbound calls and email communication.
• Connect with customers regarding Logistics Support
• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.
• Manage customer escalations received through social media platforms.
• Reach out to dissatisfied customers to understand concerns and improve their experience.
• Deliver prompt, accurate, and professional responses to inquiries.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure adherence to defined service levels, quality standards, and response timelines.
• Build positive customer relationships with empathetic and solution-oriented support.
• Identify recurring issues and share feedback for process improvements.

Skills

Excellent communication

Logistics knowledge

Customer service orientation

Problem-solving

Multitasking

Basic computer skills

CRM familiarity

Interpersonal skills

Fast-paced environment

Ownership & accountability

Tools

CRM software

Job description

Job Title: Logistics Executive

Location: Taloja Warehouse

About the Role

We are looking for a customer-focused and enthusiastic Executive - to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities and Ownership

• Handle customer queries through outbound calls and email communication.

• Connect with customers regarding Logistics Support

• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.

• Manage customer escalations received through social media platforms.

• Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.

• Deliver prompt, accurate, and professional responses to customer inquiries.

• Maintain complete and accurate records of customer interactions in the CRM system.

• Ensure adherence to defined service levels, quality standards, and response timelines.

• Build positive customer relationships by providing empathetic and solution-oriented support.

• Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.

Required Skills

• Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.

• Logistics Knowledge will be a plus

• Strong customer service orientation with a positive attitude.

• Good problem-solving and conflict-resolution skills.

• Ability to multitask and manage multiple customer conversations simultaneously.

• Basic computer proficiency and familiarity with CRM or customer support tools.

• Strong interpersonal and coordination skills.

• Ability to work in a fast-paced and target-driven environment.

• High level of ownership, accountability, and attention to detail.

• Punctual, self-motivated, and eager to learn.