Lobby Manager

Jones Lang LaSalle Incorporated; Telangana; On-site; INR 450,000 - 650,000; Full time

Job summary

JLL is seeking a dedicated Lobby/Front Office Supervisor to oversee all lobby operations, ensuring a secure, welcoming environment for occupants, visitors and clients. You will lead the front office team, manage access with security, and coordinate with Engineering, Housekeeping, Security and EHS to maintain high standards.

responsibilities include incident resolution, reporting, compliance with IMS/EHS, and supporting tenant engagement initiatives.

Qualifications

• Experience in lobby/front office operations and hospitality is preferred.
• Strong customer service mindset and communication skills.
• Ability to coordinate with Engineering, Housekeeping, Security and EHS teams.

Responsibilities

• Oversee the overall functioning of lobby/front office operations.
• Ensure a welcoming, professional environment for occupants, visitors and clients.
• Supervise front office staff, maintain discipline, grooming and service standards.
• Manage visitor handling, access coordination with Security, and reception protocols.
• Coordinate with Engineering, Housekeeping, Security and EHS teams for seamless operations.
• Ensure timely resolution of occupant requests and complaints.
• Monitor cleanliness, ambiance and upkeep of lobby and reception areas.
• Ensure compliance with IMS and EHS requirements.
• Support safety campaigns and emergency drills.
• Maintain front office records, visitor logs, and MIS reporting.
• Prepare periodic reports on lobby operations and occupant feedback.
• Support tenant engagement and community-building initiatives.

Skills

Front office management

Customer service

Team supervision

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Position Purpose and Nature To oversee and manage all lobby and front-of-house operations, ensuring a professional, secure, and service-oriented environment that enhances occupant experience and maintains high standards of hospitality, safety, and compliance. Key Accountabilities and Duties Oversee the overall functioning of lobby and front office operations. Ensure a welcoming, professional, and customer-focused environment for occupants, visitors, and clients. Supervise front office staff and ensure discipline, grooming, and service standards are maintained. Manage visitor handling, access coordination with Security, and reception protocols. Coordinate with Engineering, Housekeeping, Security, and EHS teams to ensure seamless operations in lobby and common areas. Ensure timely resolution of occupant requests and complaints related to lobby/front office services. Monitor cleanliness, ambiance, and upkeep of lobby and reception areas. Ensure compliance with company policies, security protocols, IMS standards, and EHS requirements. Support safety campaigns, emergency preparedness activities, and mock drills. Maintain front office records, visitor logs, helpdesk data, and MIS reporting. Review front office assets and ensure proper maintenance and accountability. Handle escalations from occupants and provide resolution in coordination with the Campus Manager. Prepare periodic reports on lobby operations and occupant feedback. Support tenant engagement and community-building initiatives. Perform any other responsibilities assigned by the Campus Manager. Authority upervise and allocate duties to front office staff. Escalate operational, safety, or service concerns to the Campus Manager. Coordinate with service providers for operational support Recommend improvements in lobby operations, service standards, and occupant experience. OHS&W Responsibility To ensure RMZ HSE Policy is understood by self and co-workers. To ensure RMZ safety management system is implemented and communicated to the team. To ensure OHS objective are understood and individual objectives are completed as per the defined target date. To identify risk at his work place, control measures are implemented and communicated to concerned employees. Actively Participation in Employee Consultation Forum and other OH&S related meetings. To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures. To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.) To attend all the training as per TNI and Training plan. To ensure that all OH&S related documents are maintained, tracked and tracked as per assigned responsibility. IMS Responsibilities Support to achieve IMS objectives as set by management Participate in training needs and attend trainings as planned. Complying with all applicable legal requirements Maintain & retain documented information Manage changes in a structured manner Participate in mock drills Report near misses Participate in incident investigation Take corrective actions on all nonconformities including incidents/accidents if any. Undertake continual improvements People Management Responsibilities Able to execute community management operations smoothly Staff’s discipline and well being.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.