Lobby Manager

Jones Lang LaSalle (JLL); Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Hyderabad is seeking a proactive Front Office/Lobby Supervisor to oversee all lobby and front-of-house operations. You will ensure a professional, secure, and service-oriented environment for occupants, visitors, and clients.

The role requires coordinating with Security, EHS, and IMS teams, supervising front desk staff, and maintaining high standards of hospitality and safety. This position is based on site at the Hyderabad campus.

Qualifications

• Experience in front-office or hospitality operations.
• Ability to supervise staff and ensure service standards.
• Strong coordination with Security, EHS, and IMS teams.

Responsibilities

• Oversee lobby/front office operations to ensure a professional, secure environment.
• Ensure a welcoming, customer-focused atmosphere for occupants, visitors, and clients.
• Supervise front office staff, maintain grooming and service standards.
• Manage visitor handling, access coordination with Security, and reception protocols.
• Coordinate with Engineering, Housekeeping, Security, and EHS for seamless operations.
• Resolve occupant requests and complaints related to lobby services.
• Monitor cleanliness, ambiance, and upkeep of lobby and reception areas.
• Ensure compliance with company policies, IMS standards, and EHS requirements.
• Support safety campaigns, emergency drills, and safety trainings.
• Maintain front office records, visitor logs, and MIS reporting.
• Review assets and ensure proper maintenance and accountability.

Skills

Front office management

Staff supervision

Visitor handling

Safety coordination

IMS compliance

Education

Diploma in Hospitality or equivalent

Tools

Security protocols

Job description

Job Summary

Position Purpose and Nature To oversee and manage all lobby and front-of-house operations, ensuring a professional, secure, and service-oriented environment that enhances occupant experience and maintains high standards of hospitality, safety, and compliance.

Responsibilities

• Oversee the overall functioning of lobby and front office operations.
• Ensure a welcoming, professional, and customer-focused environment for occupants, visitors, and clients.
• Supervise front office staff and ensure discipline, grooming, and service standards are maintained.
• Manage visitor handling, access coordination with Security, and reception protocols.
• Coordinate with Engineering, Housekeeping, Security, and EHS teams to ensure seamless operations in lobby and common areas.
• Ensure timely resolution of occupant requests and complaints related to lobby/front office services.
• Monitor cleanliness, ambiance, and upkeep of lobby and reception areas.
• Ensure compliance with company policies, security protocols, IMS standards, and EHS requirements.
• Support safety campaigns, emergency preparedness activities, and mock drills.
• Maintain front office records, visitor logs, helpdesk data, and MIS reporting.
• Review front office assets and ensure proper maintenance and accountability.
• Handle escalations from occupants and provide resolution in coordination with the Campus Manager.
• Prepare periodic reports on lobby operations and occupant feedback.
• Support tenant engagement and community-building initiatives.
• Perform any other responsibilities assigned by the Campus Manager.
• Authority upervise and allocate duties to front office staff.
• Escalate operational, safety, or service concerns to the Campus Manager.
• Coordinate with service providers for operational support
• Recommend improvements in lobby operations, service standards, and occupant experience.

OHSW Responsibilities

• To ensure RMZ HSE Policy is understood by self and co-workers.
• To ensure RMZ safety management system is implemented and communicated to the team.
• To ensure OHS objective are understood and individual objectives are completed as per the defined target date.
• To identify risk at his work place, control measures are implemented and communicated to concerned employees.
• Actively Participation in Employee Consultation Forum and other OHS related meetings.
• To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures.
• To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.)
• To attend all the training as per TNI and Training plan.
• To ensure that all OHS related documents are maintained, tracked and tracked as per assigned responsibility.

IMS Responsibilities

• Support to achieve IMS objectives as set by management
• Participate in training needs and attend trainings as planned.
• Complying with all applicable legal requirements
• Maintain retain documented information
• Manage changes in a structured mannerParticipate in mock drills
• Report near misses
• Participate in incident investigation
• Take corrective actions on all nonconformities including incidents/accidents if any.
• Undertake continual improvements

People Management Responsibilities

• Able to execute community management operations smoothly
• Staff s discipline and well being.

Location

Hyderabad, TS

Job Details

• Scheduled Weekly Hours: 48