Loan Servicing - Participation - Versana - 4-11 Years - PAN India

Crescendo Global Leadership Hiring India; Pune District, Mumbai, Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Crescendo Global is hiring for a Participation Loan Servicing leadership role across India (Mumbai, Pune, Gurugram, Chennai). The selected candidate will oversee the participation loan servicing team, drive SLA adherence, and manage client relationships with US/global banks. Strong focus on process improvement, automation, and risk & control is required.

The role demands 4–11 years in loan operations, expertise in Loan IQ, and proven team leadership. MBA/CA/CFA or equivalent preferred.

Qualifications

• Degree in Finance or a related field with 4–11 years of experience in Loan Operations.
• 3+ years of team leadership experience and stakeholder management.
• Strong knowledge of Loan IQ and syndicated loan servicing operations.
• Experience with governance, KPI/KRI reporting, and SLA management.
• Awareness of risk management, internal controls, and regulatory compliance.

Responsibilities

• Lead the participation loan servicing team, overseeing work allocation, SLA adherence, quality, and productivity.
• Act as the primary escalation point for the US banking client's operations leadership and agent banks.
• Own KPI and KRI reporting and lead regular governance meetings to review operational performance, risks, and service delivery.
• Plan capacity, forecast transaction volumes, manage resourcing, and drive team performance.
• Drive process improvement, automation, and control enhancements, including Loan IQ enhancements and UAT.
• Manage knowledge transfer, backup arrangements, and business continuity planning to ensure uninterrupted service delivery.
• Maintain audit and regulatory readiness across the portfolio, ensuring compliance with established control frameworks.

Skills

Team leadership

Stakeholder management

KPI/KRI reporting

Process improvement

Automation

Loan IQ

Syndicated loan servicing

Education

Bachelor's degree in Finance or related field

MBA/CA/CFA or equivalent

Tools

Loan IQ

Job description

Loan Servicing - Participation - Versana - 4-11 Years - PAN India

We are hiring for Participation Loan Servicing for a leading global analytics and research organization. This role is ideal for professionals with experience in Loan Operations, Participation Loan Servicing, Syndicated Loans, Loan IQ, Team Leadership, Stakeholder Management, Risk & Control, and Process Improvement who can drive operational excellence, ensure service quality, and manage client relationships.

Location:

Mumbai/Pune/Gurugram/Chennai

Your Future Employer:

A leading global analytics and research organization providing financial services, risk management, and data-driven solutions to clients across the banking and financial services industry, with opportunities to lead loan servicing operations and drive process excellence.

Responsibilities:

1. Lead the participation loan servicing team, overseeing work allocation, SLA adherence, quality, and productivity.
2. Act as the primary escalation point for the US banking client's operations leadership and agent banks, ensuring timely resolution of complex servicing issues.
3. Own KPI and KRI reporting and lead regular governance meetings to review operational performance, risks, and service delivery.
4. Plan capacity, forecast transaction volumes, manage resourcing, and drive team performance.
5. Drive process improvement, automation, and control enhancements, including participation in Loan IQ system changes and User Acceptance Testing (UAT).
6. Manage knowledge transfer, backup arrangements, and business continuity planning to ensure uninterrupted service delivery.
7. Maintain audit and regulatory readiness across the portfolio, ensuring compliance with established control frameworks and operating procedures.

Requirements:

1. Degree in Finance or a related field, with 411 years of experience in Loan Operations, including at least 3 years of team leadership experience.
2. Strong expertise in Loan IQ and syndicated loan servicing operations.
3. Proven experience in stakeholder management with US or global banks.
4. Experience in team management, operational governance, KPI/KRI reporting, and SLA management.
5. Understanding of risk management, internal controls, audit requirements, and regulatory compliance.
6. MBA, CA, CFA, or an equivalent professional qualification preferred.
7. Strong communication, decision-making, problem-solving, and people leadership skills.

What's in it for You:

1. Opportunity to work with a leading global analytics and research organization.
2. Exposure to global banking operations and complex syndicated and participation loan transactions.
3. Opportunity to lead a specialized loan servicing team and manage key client relationships.
4. Scope to drive process transformation, automation, operational risk management, and service excellence.
5. Opportunity to strengthen leadership expertise within the banking and financial services domain.

Note: We receive many applications daily, so it may not be possible to respond to every applicant. If you do not hear from us within one week, please assume your profile has not been shortlisted. Your patience is highly appreciated.

Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Lead Analyst, Participation Loan Servicing, Loan Operations, Loan Servicing, Syndicated Loan Servicing, Loan IQ, Banking Operations, Commercial Lending, Participation Loans, Loan Administration, Team Leadership, Team Management, Work Allocation, SLA Management, KPI Reporting, KRI Reporting, Operational Governance, Stakeholder Management, US Banking, Global Banks, Agent Bank Coordination, Client Escalation, Risk Management, Operational Controls, Audit Readiness, Regulatory Compliance, Process Improvement, Process Automation, UAT, Loan IQ Enhancements, Capacity Planning, Volume Forecasting, Resource Management, Business Continuity, Knowledge Transfer, Quality Assurance, Productivity Management, Financial Services, Finance, MBA, CA, CFA, Crescendo Global.