Loan Servicing - Team Leader

JPMorgan Chase & Co.; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading financial institution in Bengaluru is seeking a Loan Servicing Analyst - Team Leader to oversee a team and ensure the fulfillment of Service Level Agreements. You will manage processes such as Deal Closing and Reconciliation, while applying your extensive experience in loan servicing. Ideal candidates will have a Bachelor's degree and a minimum of 6 years in syndicated loans or a financial role. This position offers the opportunity to work in a dynamic environment and significantly impact operational success.

Qualifications

• Minimum 6 years of relevant loan servicing experience in syndicated loans.
• Strong problem-solving skills to analyze and resolve issues.
• Good knowledge of nostro/cash matching and General Ledger reconciliation.

Responsibilities

• Monitor and ensure team meets all SLAs.
• Supervise processing of Deal Closing and Drawdowns.
• Implement Knowledge Management model and ensure compliance.

Skills

Loan servicing experience

Problem-solving skills

Knowledge of loan systems

Risk management

Education

Bachelor's degree

Tools

Loan IQ

SWIFT

Job description

The Loan Servicing Analyst - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Analyst , you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Analyst - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escape exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
• Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work collaboratively with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required qualifications, skills and capabilities

• Hold a Bachelor's degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles.
• Gain knowledge of loan systems like Loan IQ.
• Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
• Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a strong risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities

• Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets.
• Communicate excellently and possess the ability to pick up complex systems architecture easily.
• Drive global initiatives and effect change in a large organization.