Loan Relationship Manager

NoBroker; Chennai District, Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

NoBroker is seeking an Internal Home Loan Executive in Chennai to drive home loan sales through internal leads, engage with customers and sales teams, and ensure a smooth journey from lead to processing. You will present loan products, guide documentation, and coordinate with credit and underwriting to shorten turnaround times.

The role focuses on achieving monthly and quarterly sales targets while delivering excellent customer experiences and cross-functional collaboration.

Qualifications

• Graduate in any discipline; B.Com or finance-related degree preferred.
• Experience: Minimum 24 years of sales experience, preferably in home loans, mortgage, financial services, banking, NBFC, or proptech.
• Experience with internal/home loan lead conversion is a plus.

Responsibilities

• Drive home loan sales by managing internal leads and converting them into loan applications.
• Collaborate with Sales team, customers, and cross-functional teams to ensure a smooth loan processing journey.
• Present and explain various home loan products to help customers choose the best solution.
• Ensure accurate collection of documents and guide customers on submission requirements.
• Coordinate with credit assessment, operations, and underwriting to minimize turnaround time.
• Follow up with customers for missing documents and status updates.
• Maintain CRM records and report on monthly/quarterly sales targets.
• Provide exceptional service to foster satisfaction and referrals.

Skills

Lead Management & Conversion

Customer Engagement

Product Knowledge & Recommendation

Documentation Support

Coordination with Internal Teams

Customer Follow‑Up

Sales Targets & Reporting

Customer Satisfaction

Education

Graduate in any discipline

B.Com or Finance-related degree

CRM familiarity

Tools

CRM tools

Job description

Internal Home Loan Executive

About Nobroker

NoBroker.com is India's first proptech unicorn, revolutionizing the real estate ecosystem by eliminating brokerage. Founded in March 2014, the platform directly connects property owners with buyers and tenants. Serving over 30+ lakh customers monthly and backed by $366 million in funding, NoBroker offers verified listings, online rental agreements, and end-to-end real estate solutions to deliver a seamless and transparent experience .

Role Overview

The Primary Sales Internal Home Loan specialist will be responsible for driving home loan sales by managing internal leads, engaging with Sales team, Customer, and ensuring a seamless journey from lead allocation to conversion and hand-off for processing. This role focuses on delivering exceptional customer experiences while achieving sales targets and supporting cross-functional teams for efficient loan fulfillment.

Key Skills & Competencies

• Lead Management & Conversion: Engage with home loan leads received through internal channels (platform, CRM, partner inputs) and convert them into loan applications.
• Customer Engagement: Contact and guide customers through the home loan journey, proactively addressing questions and clarifying product details.
• Product Knowledge & Recommendation: Understand and present various home loan products and their features to help customers choose the best solution.
• Documentation Support: Ensure accurate collection of documents and guide customers on requirements for application submission.
• Coordination with Internal Teams: Work closely with credit assessment, operations, and underwriting to support smooth application processing and minimize turnaround time.
• Customer Follow‑Up: Conduct timely follow‑ups with customers for missing documentation, status updates, and queries.
• Sales Targets & Reporting: Drive achievement of monthly and quarterly sales targets and maintain accurate records in the CRM.
• Customer Satisfaction: Provide exceptional service to ensure a delightful loan experience and encourage repeat/referral business.

Qualifications & Experience

• Education: Graduate in any discipline; B.Com or Finance-related degree preferred.
• Experience: Minimum 24 years of experience in sales, preferably in home loans, mortgage, financial services, banking, NBFC, or proptech environments.
• Experience with internal/home loan lead conversion is a plus.
• Technical Skills: Familiarity with CRM tools and basic sales/loan processing systems.