Linux Engineer L3

Wipro; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Wipro is seeking an experienced Linux Engineer L3 to join our Mumbai data center. The role focuses on resolving high-priority incidents, performing advanced troubleshooting, and ensuring SLA compliance.

You will analyze system performance, plan capacity, and collaborate with internal teams to implement improvements. The ideal candidate has 7–10 years of experience in DC operations, expertise in Red Hat Linux, VMware, and related tools, and strong communication skills to engage with stakeholders

Qualifications

• Must have strong Linux admin skills and data center experience.
• Experience with VMware virtualization, Red Hat Linux, and Windows Server environments.
• Knowledge of DNS, Active Directory, patch management, and system monitoring.
• Familiarity with capacity planning, security controls, and RCA processes.
• Strong communication and stakeholder management abilities.

Responsibilities

• Triaging and resolving high-priority incidents (P2) with advanced troubleshooting.
• Monitor SLAs and drive proactive escalation management.
• Analyze system performance data and support capacity planning.
• Implement improvements and coordinate with technical teams.
• Conduct disaster recovery activities and security drills.
• Prepare reports for weekly and monthly service reviews.
• Collaborate with team to resolve tickets and update SOPs.

Skills

Excellent communication

Team collaboration

Analytical thinking

Problem-solving

Capacity planning

Tools

VMware

Red Hat Enterprise Linux

Windows Server

DNS

Active Directory

Patching tools

Monitoring tools

Automation Tools

VDI (Citrix/VMware Horizon)

Job description

Job Description

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

• Linux Engineer L3
• Must have 7-10 years of experience.
• Hands on Experience in Data Centre infrastructure

• DC Operations and Management
• Servers, Storages & Backup Solutions
• Good Working experience on Red Hat Enterprise Linux
• In depth understanding of Linux Kernel
• Hands on Experience in Managing large scale VMware Infrastructure
• Good Analytical and problem-solving skills
• Good knowledge about system and application monitoring tools, Automation Tools
• Experience in any Remote Management Tools for Software upgrades and Patch Management
• Experience in backup software & Integration
• Knowledge in any VDI solution- Citrix/ VMware Horizon and VMware workspace
• Capacity planning for all DC components
• Participate in calls and ownerships of RCA
• Certified in Rhel / VMWare /Windows
• Basic understanding on Windows Servers and related Enterprise class technologies
• Knowledge of Windows, DNS, Active Directory and group Polices & & Patch Management

Roles & Responsibilities

• Excellent communication skills
• Follow Systems policies and procedures
• Maintain daily checklist and task for the team
• Capable to handle multiple technologies together
• Good learning skills
• Coordinates with vendors for break fix and RCA
• Enable & implement new security polices
• Participation for new technology evaluation and coordinating with vendors for POCs.

Mandatory Skills

Linux Admin

Experience

5-8 Years

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