LEAD ADMINISTRATOR L2

Wipro; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro is seeking an experienced professional to oversee the incident management process and define monitoring protocols to ensure system resilience and reliable service delivery. The role involves triaging tickets, SLA oversight, disaster recovery planning, and leadership of a technical team in a fast-paced environment.

Responsibilities include monitoring performance, coordinating with engineering teams for permanent fixes, and engaging with clients during QBRs to align with business goals.

Qualifications

• Mandatory skills include Linux Admin and incident management fundamentals.
• Strong understanding of monitoring, SLA, and disaster recovery concepts.

Responsibilities

• Triaging and resolution of tickets; provide technical guidance to enable permanent fixes for recurring issues.
• SLA monitoring: review SLA performance, represent the function in meetings, ensure consistent delivery quality.
• Performance tuning and optimization: collaborate with technical teams on production support for incident resolution, deployments, and changes.
• Perform system improvements: review mitigation measures and propose improvement actions.
• Handling disaster recovery: develop DR and data backup plans to ensure resilience and quick restoration.
• Reporting and stakeholder engagement: participate in QBRs, manage client expectations, align with business objectives.
• Team management: supervise daily operations, conduct appraisals, provide feedback.
• Knowledge base and continuous learning: update documentation and share best practices.

Skills

Linux Admin

Job description

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Job Description

Role Purpose

The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.

Areas of responsibility

Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.

SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.

Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.

Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.

Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.

Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.

Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.

Knowledge base and continuous learning  Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.

Mandatory Skills

Mandatory Skills: Linux Admin
.

Experience

Experience: 8-10 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.