LEAD ADMINISTRATOR L1

Wipro; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Wipro is seeking a skilled IT operations professional in Mumbai to resolve high-priority incidents with advanced troubleshooting and root-cause analysis. The role focuses on SLA compliance, performance analysis, and collaboration with stakeholders to ensure service quality.

The candidate will contribute to capacity planning, DR readiness, and knowledge base updates, while working with a team to close tickets efficiently and strengthen operational reliability.

Qualifications

• 5-8 years of relevant experience in incident management and IT operations.

Responsibilities

• Triaging and resolution of tickets for high-priority incidents (P2) with advanced troubleshooting and RCA.
• SLA Monitoring-Ensure SLA compliance and proactive escalation management.
• Performance tuning and optimization-Analyse system performance data and support capacity planning.
• System improvements-Create mitigation measures and evaluate new tools with technical teams.
• Disaster recovery-Perform security assessments and recovery drills; enforce controls.
• Reporting and stakeholder engagement-Participate in service reviews and update on performance.
• Team collaboration-Work with team members to resolve tickets and service requests.
• Knowledge base maintenance-Update SOPs and knowledge articles for future resolutions.

Skills

Linux Admin

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Job description: Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of Responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Linux Admin .

Experience

5-8 Years
.

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