Linguistic Expert - Vendor Help Desk

Yellowbox HR Services Pvt. Ltd.; Navi Mumbai; On-site; INR 391,000 - 558,000; Full time

Job summary

Yellowbox HR Services Pvt. Ltd. is seeking a proactive Accounts Payable and T&E specialist to handle vendor and employee queries and ensure timely resolutions. You will coordinate with internal teams to maintain smooth workflows and document resolutions precisely.

Fluency in French at B2 level is mandatory, along with strong communication and stakeholder management skills to meet defined SLAs and KPIs.

Qualifications

• Proficiency in French at a minimum B2 level is mandatory.
• Excellent verbal and written communication skills.
• Strong stakeholder management, problem-solving, and query-resolution skills.
• Ability to handle escalations professionally and work within defined SLAs.

Responsibilities

• Handle and resolve vendor and employee queries related to Accounts Payable, Payment Processing, and Travel & Expense.
• Ensure timely query resolution in accordance with KPIs and SLAs.
• Manage internal stakeholder escalations and provide effective resolutions.
• Maintain accurate records of queries, resolutions, and related documentation.
• Coordinate with internal teams to ensure smooth workflow and efficient query management.
• Deliver professional and effective communication to vendors, employees, and internal stakeholders.

Skills

French language (B2)

Accounts Payable

Payment Processing

Travel & Expense

Vendor Management

Employee Help Desk

Query Resolution

Stakeholder Management

Escalation Management

SLA/KPI knowledge

Finance Operations

Education

Bachelor's degree in Commerce/Accounting/Finance

Job description

Role & responsibilities

Key Responsibilities

• Handle and resolve vendor and employee queries related to Accounts Payable, Payment Processing, and Travel & Expense (T&E).
• Ensure timely query resolution in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Manage internal stakeholder escalations and provide effective resolutions.
• Maintain accurate records of queries, resolutions, and related documentation.
• Coordinate with internal teams to ensure smooth workflow and efficient query management.
• Deliver professional and effective communication to vendors, employees, and internal stakeholders.

Candidate Requirements

• Proficiency in French at a minimum B2 level is mandatory.
• Excellent verbal and written communication skills.
• Strong stakeholder management, problem-solving, and query-resolution skills.
• Ability to handle escalations professionally and work within defined SLAs.

Preferred candidate profile

Preferred Qualifications

• Graduate in Commerce, Accounting, Finance, or a related field.
• Prior experience in Accounts Payable, Payment Processing, Travel & Expense, finance operations, or a help desk/customer support role.
• Familiarity with query management systems, service delivery processes, and KPI/SLA-driven environments.

Key Skills

French Language | Accounts Payable (AP) | Payment Processing | Travel & Expense (T&E) | Vendor Management | Employee Help Desk | Query Resolution | Stakeholder Management | Escalation Management | SLA | KPI | Finance Operations