Vendor Help Desk (French Expert)

Yellowbox HR Services Pvt. Ltd.; Navi Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Yellowbox HR Services Pvt. Ltd. is seeking a Vendor Help Desk (Linguistic Expert) in Navi Mumbai to manage vendor and employee queries related to Accounts Payable, Payment Processing, and Travel & Expense.

The role emphasizes timely resolution, KPI/SLAs, and effective stakeholder communication. Ideal candidates hold a Commerce or Accounting background with at least B2 level proficiency in German or French, strong communication skills, and experience in finance-related operations or help desk

Qualifications

• Excellent command of German or French at B2 level.
• Strong communication and stakeholder-management skills.
• Ability to handle queries and escalations professionally.

Responsibilities

• Manage vendor and employee queries related to Accounts Payable, Payment Processing, and Travel & Expense.
• Ensure adherence to KPIs and SLAs for timely resolutions.
• Handle and resolve internal stakeholder escalations effectively.
• Maintain accurate records and documentation of queries and resolutions.
• Collaborate with internal teams to ensure smooth operations.

Skills

German B2

French B2

Education

Commerce or Accounting background

Job description

Role & responsibilities

We are looking for a Vendor Help Desk (Linguistic Expert) to manage vendor and employee queries

efficiently while ensuring service quality and timely resolution. The role involves handling financial

queries, stakeholder communication, and maintaining operational KPIs/SLAs.

Key Responsibilities:

• Manage vendor and employee queries related to Accounts Payable (AP), Payment Processing,

and Travel & Expense (T&E;)

• Ensure adherence to KPIs and SLAs
• Handle and resolve internal stakeholder escalations effectively
• Maintain accurate records and documentation of queries and resolutions
• Collaborate with internal teams to ensure smooth operations

Candidate Requirements:

• Language proficiency: Minimum B2 level in German or French
• Strong communication and stakeholder management skills
• Ability to handle queries and escalations professionally

Preferred Qualifications:

• Background in Commerce or Accounting
• Experience in finance-related operations or help desk roles

Preferred candidate profile : B2 Certification in French is must