Level II - Collaboration Platform Engineer

HCA Healthcare; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Hyderabad seeks a Senior Product Analyst for Collaboration Technologies to drive adoption, governance, and value realization across the portfolio.

You will partner with stakeholders, engineers, vendors, and support teams to translate business needs into scalable solutions and improve user experience. The role requires 5–7+ years in product or business analysis within a corporate setting, with strong knowledge of collaboration platforms and enterprise

Qualifications

• 5–7+ years of hands-on experience as a Product or Business Analyst in a corporate environment.
• Experience with collaboration technologies and enterprise applications.

Responsibilities

• Serve as business and product SME across collaboration technologies, including messaging, meeting, and productivity platforms.
• Translate business needs into actionable recommendations for engineering and vendors.
• Evaluate new features, AI enhancements, and their impact on adoption and governance.
• Support pilot planning, user acceptance, and rollout readiness for platform capabilities.
• Provide white-glove support and senior escalation assistance for high-visibility issues.
• Contribute to governance, standards, and release coordination for the portfolio.
• Monitor adoption trends and develop dashboards for usage, licensing, and service trends.

Skills

Enterprise collaboration

Product analysis

Stakeholder management

AI adoption

Licensing & renewal

Vendor coordination

User enablement

Governance

Platform lifecycle

Technical communication

Change management

Analytics & dashboards

Education

Bachelor's degree in CS/MIS/SE

Tools

Cisco Webex Meeting Suite

Adobe document/creative tools

Enterprise collaboration platforms

Job description

Level II - Collaboration Platform Engineer India Full Time Employment

Job Description

PositionSummary:

The Senior Product Analyst (CollaborationTechnologies) is a senior individual contributor responsible for the businessalignment, adoption, and value realization of HCA Healthcare’s collaborationtechnologies portfolio. This role addresses the business need for wellgoverned, user centered collaboration services that improve workforceproductivity, support digital enablement, and maximize the value ofenterprise technology investments.

The position provides product and operationalleadership across the collaboration portfolio, partnering closely withbusiness stakeholders, systems engineers, vendors, and support teams totranslate business needs into scalable solutions, improve user experience,and strengthen service adoption and governance. In the first year, the roleis expected to enhance product utilization, improve AI adoption, strengthenvendor relationships, and advance priority platform enhancements acrosscollaboration products.

This role operates with significant autonomy,serves as a functional subject matter expert, and contributes to senior leveldiscussions and decisions related to product direction, user needs,governance, and lifecycle planning.

Responsibilities:

• Serve as the business and productsubject matter expert across the collaboration technologies portfolio,including enterprise messaging and meeting platforms, document and creativeproductivity solutions, work management tools, video on demand platforms, anddigital signage technologies


• Build strong relationships withbusiness stakeholders, product users, support teams, and vendors tounderstand user needs, pain points, and opportunities for improvement


• Gather, document, analyze, andrefine business requirements related to collaboration platforms and translatethem into actionable recommendations for engineering, support, and vendorpartners


• Evaluate new product capabilities,release features, and AI enhancements across the collaboration portfolio andassess business impact, usability, adoption readiness, and alignment toorganizational objectives


• Stay current on modern collaborationand AI capabilities and serve as the feature subject matter expert for enduser enablement, awareness, and training


• Lead or support pilot planning,feature validation, user acceptance activities, communications, and rolloutreadiness for new platform capabilities and enhancements


• Provide white glove support andsenior escalation assistance for high visibility issues, VIP scenarios, andcomplex user facing platform challenges


• Support product governance byhelping define standards, usage guidance, support models, documentation, andpolicy aligned recommendations for the collaboration portfolio


• Contribute to release planning andproduct lifecycle coordination by balancing vendor roadmaps, organizationalpriorities, support readiness, and change impact


• Monitor adoption trends, usagepatterns, and feedback signals to identify opportunities for increased valuerealization, improved user experience, and portfolio optimization


• Develop reports, dashboards,summaries, and business insights related to product usage, licenseutilization, feature adoption, and service trends


• Partner with vendors and internalstakeholders on product discussions, licensing strategy, service issues,feature requests, contract related input, and renewal planning


• Support knowledge management,training content, process documentation, FAQs, release communications, andstakeholder presentations


• Collaborate with Systems Engineersand other technical teams to ensure business requirements, support needs, andproduct expectations are accurately reflected in platform configuration andimplementation


• Mentor peers and support specialistsby sharing product knowledge, best practices, and user focused supportapproaches

Education& Experience:

• Experience: 5–7+ years of hands‑on experience as a Product or Business Analyst ina corporate environment


• Background: Strong corporate experience with product analysis, product support, collaboration technologies, orenterprise application environment. Previous responsibilities should include businessanalysis, product ownership support, user enablement, product governance,feature evaluation, vendor coordination, licensing support, and enterprisecollaboration platforms


• Education: Bachelor’s Degree in Computer Science,Management Information Systems, Software Engineering, or related technicalfield

Must HaveSkills

• Strong knowledge of enterprise collaboration and productivityplatforms


• Experience gathering and translating business requirements intoproduct recommendations and functional outcomes


• Ability to support a broad SaaS based collaboration technologyportfolio including Cisco Webex Meeting Suite Platform, Adobe document andcreative productivity solutions, work management tools, video on demandplatforms, and digital signage technologies


• Strong understanding of user adoption, product lifecycle management,release readiness, and support processes


• Experience with licensing, usage reporting, vendor coordination, andrenewal input


• Ability to evaluate and explain product capabilities and AI featuresin business relevant terms


• Strong communication and presentation skills with both technical and non-technicalaudiences


• Strong stakeholder management, facilitation, and customer serviceskills


• Ability to manage white glove support interactions and seniorescalations with professionalism and urgency


• Strong documentation, reporting, and analytical skills


• Ability to work independently and manage multiple priorities in adynamic environment

Nice toHave Skills

• Experience supporting collaboration technologies in a large enterprisehealthcare or regulated environment


• Experience with adoption analytics, product dashboards, and servicereporting


• Familiarity with AI enabled collaboration features and end usertraining practices


• Experience working with enterprise vendors and software renewalprocesses


• Exposure to change management, communications planning, and knowledgemanagement programs

Licenses,Certifications & Training :

Preferred

• Business analyst certifications such as ECBA/CCBA, Agile CertifiedPractitioner, or Scrum Product Owner


• Adobe Certified Professional (ACP) or Adobe platform training relevantto Acrobat, Adobe Sign, Creative Cloud, or Express


• Cisco Webex administration or Control Hub training

Knowledge,Skills, Abilities, Behaviors:

• Ability to build trust and credibility as a product advisor acrossbusiness and technical teams


• Strong customer focus with commitment to high quality service, userexperience, and issue resolution


• Ability to analyze product features, business problems, and usage datato recommend practical improvements


• Ability to learn and stay current with evolving collaboration and AItechnologies


• Strong ownership mindset, accountability, and follow through


• Excellent verbal and written communication skills


• Ability to influence decisions without direct authority


• Strong planning, prioritization, and organizational skills


• Ability to handle sensitive and high visibility issues with soundjudgment and professionalism


• Willingness to mentor others and contribute to a collaborative andinclusive team culture