Representative II, BPS Client Service & Support

FIS; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global operating model exposure

Professional development opportunities

Job summary

FIS is seeking an experienced User Access Administrator to manage end-to-end access provisioning and governance for global applications. The role emphasizes IAM operations, audit readiness, and strict adherence to security standards.

You will coordinate with application owners, support teams, and clients, ensuring timely access and issue resolution in a fast-paced environment. The position offers exposure to governance controls, access reviews, and collaboration across time zones, with a strong

Qualifications

• Strong analytical and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a global team.
• Quality-focused, compliance-driven mindset with strong documentation and tracking skills.

Responsibilities

• Process new user access requests, modifications, and revocations.
• Own end-to-end access request coordination with follow-ups and stakeholder communication.
• Track access requests to completion and provide timely status updates.
• Provision, modify, and revoke user access per approved roles and standards.
• Perform access reviews for applications and ensure audit readiness.
• Provide clear communication to internal teams, owners, clients, banks, and vendors.

Skills

Analytical thinking

Communication skills

Independent working

Documentation & tracking

Education

Bachelor's degree or equivalent

Tools

ServiceNow (SNOW)

TeamSupport

Job description

What You Will Be Doing

User Access Administration

• Process new user access requests, access modifications, and access revocations for applications supported by the Access & Entitlements team.
• Perform Good Order Reviews to validate request completeness, approvals, and compliance before processing.
• Own end-to-end access request coordination, including follow-ups and stakeholder communication.
• Track access requests through to completion and provide timely status updates and confirmations to requesters.

Access Provisioning

• Provision, modify, and revoke user access directly for applications where administrator responsibilities reside within the team.
• Ensure access is granted strictly in line with approved roles, entitlements, and organizational security standards.
• Maintain complete ownership of the access lifecycle from request intake through final closure and confirmation.

Ticket Management

• Manage access-related tickets using tools such as ServiceNow (SNOW) and TeamSupport.
• Resolve or coordinate resolution of login issues, access issues, password resets, and other access-related queries.
• Perform quality checks on all tickets prior to closure to ensure accuracy, compliance, and audit readiness.

Governance, Controls & Compliance

• Participate in periodic and cyclical access reviews for applications managed by the team.
• Ensure compliance with internal controls, regulatory requirements, and audit expectations.
• Maintain clear documentation and audit trails for all access-related activities.

Stakeholder & Client Communication

• Provide clear, professional, and timely communication to internal teams, application owners, clients, banks, and third-party vendors.
• Act as a trusted point of contact for access and entitlement-related inquiries.
• Support a global user base across multiple time zones as required.

Other Duties

• Perform other related duties and special projects as assigned.

What You Bring

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• 6+ years of experience in user access administration, IAM operations, or application access support roles.
• Strong experience working in audit-driven or regulated environments.
• Solid understanding of the user access lifecycle (joiners, movers, leavers).
• Hands-on experience with ticketing systems such as ServiceNow (SNOW) and TeamSupport.
• Knowledge of security controls, access governance standards, and access review processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage high volumes of work while meeting strict SLAs.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within a global team environment.
• Quality-focused, compliance-driven mindset with strong documentation and tracking skills.
• (Note: Profiles of Server Administrators, SharePoint Administrators, and UNIX/Windows System Administrators are excluded.)

What We Offer You

• A high-impact role supporting critical business and client applications.
• Strong exposure to information security, access governance, and compliance.
• Opportunity to work in a global operating model with cross-functional stakeholders.
• A multifaceted role with a high degree of responsibility and learning opportunities.
• Competitive salary and benefits.
• A wide range of professional development and career growth opportunities at FIS

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