Legal Intake Assistant

WOW Remote Teams; India; Remote; INR 500,000 - 800,000; Full time

Benefits offered by this job

Opportunity for long-term professional development

Collaborative and supportive team environment

Job summary

WOW Remote Teams is seeking a Legal Intake Assistant to support a growing legal practice in India. The role involves managing client communications, intake processes, and lead follow-up activities. Ideal candidates are highly organized, empathetic, and proactive.

Responsibilities include handling client calls, maintaining records, and qualifying leads. Bilingual fluency in English and Spanish is required. This full-time position offers opportunities for long-term development within a supportive team environment.

Qualifications

• Previous experience in legal intake or client-facing roles.
• Ability to manage multiple conversations and follow-up tasks simultaneously.
• Comfortable working independently in a remote environment.

Responsibilities

• Handle inbound and outbound calls with clients.
• Conduct initial client intake conversations.
• Maintain accurate records of all client interactions.

Skills

Bilingual fluency in English and Spanish

Professional verbal and written communication skills

Strong phone presence and customer service skills

High level of organization and attention to detail

Strong problem-solving and critical-thinking abilities

Tools

CRM systems

Job description

Our client is looking for a Legal Intake Assistant to support their growing legal practice by managing client communications, intake processes, and lead follow-up activities. They operate within the legal services industry and have built a strong reputation by helping clients navigate complex legal matters while maintaining a client-centered approach.

This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and takes ownership of their work. The successful candidate will be highly organized, empathetic, proactive, and eager to grow within the legal field. They will serve as one of the first points of contact for prospective clients and play a key role in creating a positive client experience.

Responsibilities

• Handle inbound and outbound calls with prospective and existing clients.
• Conduct initial client intake conversations and gather relevant information.
• Qualify potential clients based on established criteria.
• Maintain accurate records of all client interactions.
• Follow up with leads and prospective clients in a timely manner.
• Schedule consultations and coordinate appointments.
• Enter and update information within the firm's CRM systems.
• Communicate professionally with Spanish-speaking and English-speaking clients.
• Assist with administrative and intake-related tasks as needed.
• Provide compassionate and empathetic support during client interactions.
• Collaborate with attorneys and team members to ensure a seamless intake process.
• Help improve intake workflows and client communication processes.

Requirements

• Previous experience in legal intake, client intake, or client-facing administrative roles.
• Professional verbal and written communication skills.
• Bilingual fluency in English and Spanish.
• Strong phone presence and customer service skills.
• Ability to build rapport and establish trust with prospective clients.
• High level of organization and attention to detail.
• Ability to manage multiple conversations and follow-up tasks simultaneously.
• Comfortable working independently in a remote environment.
• Proactive mindset with a strong sense of accountability.

Qualifications

• Experience supporting a law firm, legal practice, or legal services organization preferred.
• Familiarity with Family Law, Personal Injury, or related legal practice areas is a plus.
• Experience using CRM systems for lead management and follow-up.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain calm and professional when handling sensitive situations.
• Demonstrated commitment to continuous learning and professional growth.

Full-Time position.

• Work with an established and growing legal practice.
• Opportunity for long-term professional development.
• Collaborative and supportive team environment.