Learning Products Manager

Heartstream; Bengaluru Urban; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Heartstream in Bengaluru seeks a Learning Products Manager to lead multi-disciplinary change projects and drive comprehensive technical documentation under limited supervision.

You will oversee a team of writers and localization engineers, manage multiple projects, and develop innovative documentation strategies to meet quality and regulatory standards.

Qualifications

• Minimum 6 years in technical writing or equivalent.
• At least 2 years leading teams in a related function.
• Experience in a medical device sector is required.

Responsibilities

• Review and assess technical documentation to meet quality standards.
• Lead team and manage a pipeline of multiple projects, prioritizing deliverables.
• Facilitate development of comprehensive technical documentation for new and legacy products.
• Develop innovative writing strategies ensuring standards adherence and process improvements.
• Guide junior writers and localization engineers across projects.

Skills

Technical writing

Team leadership

Regulatory documentation

Education

Bachelor's / Master's in Business Administration or Engineering

Job description

About the Company

Heartstream is building on our 40+ year legacy of growth and innovation in emergency medical technology to continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments. Heartstream includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions.

About the Role

As the Learning Products Manager, you will lead multi-disciplinary change projects, and facilitate the development of comprehensive technical documentation, working under limited supervision.

Responsibilities

• You will be responsible for conducting comprehensive reviews and assessments of technical documentation, ensuring it meets established quality standards.
• Leads team and manages pipeline of multiple projects, helps team prioritize the efforts and ensures project deliverables are met.
• Guides multi-disciplinary change projects (including new product initiatives and legacy product sustenance projects) by facilitating the development of comprehensive technical documentation.
• Develops innovative technical writing solutions and strategies for complex, large-scale projects, ensuring standards adherence, process optimization, and high-quality documentation outcomes, working under limited supervision.
• Leads a team of junior technical writers and localization engineers, manages pipeline of multiple projects, helps team prioritize the efforts and ensures project deliverables are met by coordinating across other stakeholders and functions.
• This lead role is responsible for conducting comprehensive reviews and assessments of technical documentation, ensuring it meets established quality standards.
• Provides expert technical writing advice and guidance within specific functional areas, supporting colleagues in producing clear, accurate, and comprehensive documentation.
• Introduces new technical writing methods and procedures to improve organizational documentation practices, driving continuous improvement initiatives.
• Ensures the quality and timeliness of technical documentation deliverables, adhering to project budgets, schedules, and other constraints.
• Analyzes complex technical writing challenges, applying in-depth knowledge to select appropriate methods and techniques for achieving desired documentation results.
• Implement strategic technical writing initiatives aligned with organizational goals, driving alignment between documentation efforts and broader objectives.
• Collaborates closely with stakeholders to define technical writing requirements and objectives, facilitating effective communication and alignment of documentation efforts.
• Works across other functions, including technical teams and project management teams, to define project priorities and balancing the efforts to meet key milestones.

Qualifications

• You’ve acquired a minimum of 6 years of experience in technical writing or equivalent, with 2 years of leading teams.
• You have a Bachelor's / Master's Degree in Business Administration, Engineering or equivalent.
• Proven experience working within the medical device sector is required.

Required Skills

• Your skills include regulatory and compliance documentation, advanced technical writing, editing techniques, localization and translation workflow knowledge, and continuous improvement.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You demonstrate strong decision-making, communication, and influence skills, effectively conveying complex concepts to diverse stakeholders.
• Strong people management and project planning and execution experience is a must
• This is an office-based role. (3 days in the office per week)

Equal Opportunity Statement

Heartstream is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.