Site Administrator

Heartstream; Bengaluru Urban; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Heartstream in Bengaluru, India, seeks an experienced IT Site Administrator to lead IT infrastructure setup for the India office, deliver end-user support, and run local IT operations.

You will act as the go-to IT contact for the site, resolve issues, coordinate with global IT teams, and ensure secure, reliable services while working primarily on-site.

This role requires hands-on IT expertise, strong communication, and a proactive approach to onboarding, asset management, and vendor coordination.

Qualifications

• Bachelor's or master's degree in Information Technology, Computer Science, or equivalent.

Responsibilities

• Provide on-site and remote helpdesk and desktop support for employees, including troubleshooting hardware, software, and collaboration tools (Microsoft 365, Teams).
• Manage onboarding and offboarding activities, including device provisioning, account setup, and asset tracking.
• Own day-to-day IT operations for the site, including support for network connectivity, conference room systems, printers, and office technology.
• Perform basic administration across Microsoft 365 services, including user support in Entra ID (Azure AD), Exchange Online, and Teams.
• Support endpoint management processes, including device enrollment, patching, and compliance using Intune or similar tools.
• Manage and troubleshoot office printing environments, including printer hardware, drivers, and print queues.
• Support and maintain AV and conference room systems (e.g., Microsoft Teams Rooms), ensuring reliable meeting experiences.
• Maintain accurate inventory of IT assets, including end-user devices, peripherals, and site equipment, supporting lifecycle tracking and audits.
• Provide basic administration and troubleshooting for physical security systems, including badge access and video systems, coordinating with vendors as needed.
• Coordinate with centralized IT teams for escalations, projects, and infrastructure changes.
• Act as the primary point of contact for local IT vendors (internet providers, cabling, hardware support), ensuring timely resolution of issues.
• Assist with office setup, expansion, or relocation activities, ensuring IT readiness and continuity.
• Maintain accurate documentation of local systems, processes, and inventory.
• Deliver high-quality customer service and ensure a positive IT experience for local employees.

Job description

Heartstream is building on our 40+ year legacy of growth and innovation in emergency medical technology to continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments. We are a global medical device company with approximately 700 employees, recently divested from a larger parent organization. With offices in the US, India, China, and the UK, we are building a modern, secure, and scalable IT environment to support innovation and growth.

Your Impact:

This is a unique opportunity to help architect our future technology landscape. Your impact: As our IT Site Administrator, you will serve as the primary IT resource for the India office, responsible for leading IT infrastructure set-up for new offices, delivering end-user support and maintaining local IT operations. You will operate as the go-to IT contact for the site, working independently to resolve issues, support users, and coordinate with global IT teams. This role is ideal for a highly self-sufficient IT professional who thrives in a hands-on environment and is comfortable operating outside of US headquarters business hours.

• Provide on-site and remote helpdesk and desktop support for employees, including troubleshooting hardware, software, and collaboration tools (Microsoft 365, Teams)
• Manage onboarding and offboarding activities, including device provisioning, account setup, and asset tracking
• Own day-to-day IT operations for the site, including support for network connectivity, conference room systems, printers, and office technology
• Perform basic administration across Microsoft 365 services, including user support in Entra ID (Azure AD), Exchange Online, and Teams
• Support endpoint management processes, including device enrollment, patching, and compliance using Intune or similar tools
• Manage and troubleshoot office printing environments, including printer hardware, drivers, and print queues
• Support and maintain AV and conference room systems (e.g., Microsoft Teams Rooms), ensuring reliable meeting experiences
• Maintain accurate inventory of IT assets, including end-user devices, peripherals, and site equipment, supporting lifecycle tracking and audits
• Provide basic administration and troubleshooting for physical security systems, including badge access and video systems, coordinating with vendors as needed
• Coordinate with centralized IT teams for escalations, projects, and infrastructure changes
• Act as the primary point of contact for local IT vendors (internet providers, cabling, hardware support), ensuring timely resolution of issues
• Assist with office setup, expansion, or relocation activities, ensuring IT readiness and continuity
• Maintain accurate documentation of local systems, processes, and inventory
• Deliver high-quality customer service and ensure a positive IT experience for local employees

You'll thrive in the role if:

• Bachelor's / Master's Degree in Information Technology, Computer Science, or equivalent.
• You’ve acquired a minimum of 8 years of experience in IT support, desktop support, or IT operations roles.
• Strong hands-on experience supporting end-user computing environments (Windows, laptops, peripherals)
• Experience supporting Microsoft 365 services, including Outlook, Teams, and SharePoint.
• Familiarity with Entra ID (Azure AD) and endpoint management tools such as Intune.
• Basic understanding of networking concepts (Wi-Fi, DHCP, DNS troubleshooting).
• Experience using IT service management tools (ServiceNow, Jira, FreshService, or similar).
• Strong communication and documentation skills.
• Experience working in global or multi-site environments is preferred.

Our commitment to collaboration:

Your work will directly improve the quality of emergency medical services and enhance patient safety and survival rates by making high‑quality care accessible to more people around the world. As part of a number one provider of therapeutic care solutions, your contribution will help us continue to save more lives every year. With every project, you'll be making a world of difference. We believe collaboration is better together than apart. For our office-based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. This role is an office/onsite role.

Heartstream is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.