Learning and Development Manager

Accor; NTR; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accor in India is seeking a Learning & Development professional to lead the annual training plan and budget, conduct needs analysis, and deliver impactful programs across all levels. The role requires strong facilitation, budget management, and English communication skills.

You will manage the LMS, measure outcomes, and drive organizational development initiatives in a dynamic hospitality environment, collaborating with departments and external partners.

Qualifications

• Experience designing and delivering training across organizational levels.
• Proven ability to conduct TNA and design customized learning solutions.
• Strong facilitation, coaching, and presentation skills.
• Experience in budgeting and resource planning.

Responsibilities

• Develop, implement, and oversee annual training plans and learning budget.
• Conduct Training Needs Analysis with departments to identify skill gaps.
• Design and deliver engaging training programs, internal and external.
• Manage LMS for enrollment, tracking, and accessibility.
• Measure training effectiveness and drive continuous improvement.
• Lead employee engagement and development initiatives.
• Manage relationships with external training vendors and consultants.
• Stay current with learning tech trends and implement innovations.
• Prepare reports and presentations for senior management.

Skills

L&D leadership

Training Needs Analysis

Facilitation & coaching

Budget management

English communication

People leadership

Change management

Education

Bachelor's degree in HR, Hospitality or related field

Job description

Job Description:

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutions
• Design, coordinate, and deliver engaging training programs - both internal and external - across all organizational levels, utilizing diverse delivery methods and platforms
• Manage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employees
• Measure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findings
• Lead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational culture
• Manage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectiveness
• Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiatives
• Prepare detailed reports and presentations for senior management on training outcomes and strategic recommendations

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, or a related field
• Minimum 5-7 years of progressive experience in Learning & Development, with at least 2-3 years in a managerial or leadership capacity
• Demonstrated experience in conducting Training Needs Analysis and designing customized learning solutions
• Excellent facilitation, coaching, presentation, and public speaking skills
• Strong budget management and financial planning experience
• Exceptional English communication skills, both written and verbal
• Proven ability to lead, mentor, and develop team members
• Experience in change management and organizational development initiatives
• Ability to work collaboratively across all organizational levels with flexibility and resilience in adapting to evolving business needs

• Job-Category: Talent & Culture
• Job Type: Permanent
• Job Schedule: Full-Time