Enterprise Operations Senior Manager - Order to Cash Professional GURGAON, IN

IBM

Gurugram District

On-site

INR 1,800,000 - 3,000,000

Full time

7 days ago

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Job summary

IBM is seeking a Manager - Lead to cash in Gurgaon, India. You will oversee the day-to-day operations of the Accounts Receivable and Deductions teams, align with senior management on credit policies, and drive improvements to reduce bad debt while maximizing revenue.

The role requires 10–12 years in Finance, a Bachelor's degree, and strong analytical and interpersonal skills. You will implement guidelines, monitor performance, and ensure adherence to SOX narratives and corporate finance policies

Qualifications

Bachelor's degree in Finance or related field.
10–12 years in Finance and Administration Delivery.
Proven experience leading O2C processes globally.
Strong analytical, presentation, and interpersonal skills.

Responsibilities

Direct and manage Deductions and resolutions of AR.
Develop and implement guidelines to increase sales and reduce receivables.
Resolve account issues to maintain customer relationships.
Monitor Bad Debt reserves and GL reconciliations.
Collaborate with senior management to establish performance metrics.
Ensure compliance with SOX narratives and corporate policies.

Skills

O2C Management

Credit & Collections

Financial Analysis

Stakeholder Leadership

Process Improvement

SOX/Policy Awareness

Interpersonal skills

Education

Bachelor's Degree

Master's Degree

Job description

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a manager, you are responsible for the day-to-day operations of the Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, to and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute, and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.

Your primary responsibilities include:

Responsible for directing and managing Deductions and resolutions of the Accounts Receivable Department.
Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.
Responsible for resolving account issues to maintain strong customer relationships and arrive at a mutually beneficial solution for the customer and the Company.
Manages all customer's short pay or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company’s exposure to related expenses.
Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.
Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.
Ensures documents are processed in accordance with various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments, and Bad Debt allowances. Accountable for the resolution of all accounts in a credit balance.
When possible, ensure revenue and generated orders are processed to offset credit balances.
Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.
Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.
Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.
Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.
Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.
Other duties as assigned.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Minimum 10 years of experience in Finance and Administration Delivery.
Proven experience in handling all aspects of O2C.
Ability to interact and lead multiple customers across the globe and handle issues.
Experience to continuously look for opportunities to improve metrics and the validation of the data.
Proven analytical and numerical ability.
Validated presentation and interpersonal skills with flexibility in work hours.

Preferred technical and professional experience

Strategic thought leadership in designing future state delivery and strategies for attaining them.
Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with the latest marketing trends.
Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
Intuitive individual with an ability to manage change and proven time management.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Up-to-date technical knowledge by attending educational workshops, reviewing publications.

Years of Experience:10-12

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Manager - Lead to cash

Job ID

135429

City / Township / Village

GURGAON

State / Province

Country

India

Work arrangement

Onsite