Leadership - Customer Quality

Search Advisers Services Guj; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Search Advisers Services Guj in Hyderabad is seeking a quality assurance professional to manage customer complaints and field issues from identification to closure, while leading RCA, 8D, CAPA and FMEA activities to prevent recurrence. You will coordinate with Production, Quality, Design, Service, SCM and Technical teams to resolve issues and analyze field-returned products for corrective actions.

The role focuses on monitoring customer quality KPIs, driving improvements in product reliability

Responsibilities

• Manage customer complaints, field quality issues and product failures from identification to closure.
• Lead RCA, 8D, CAPA and FMEA activities to identify root causes and prevent recurrence.
• Coordinate with Production, Quality, Design, Service, SCM and Technical teams for issue resolution.
• Analyze field-returned products and drive corrective and preventive actions.
• Monitor customer quality KPIs, complaint closure and field failure performance.
• Drive customer-focused quality improvements and Issue-to-Prevention initiatives.
• Present quality performance, risks and action plans in management/governance reviews.
• Ensure effective communication with customers and internal stakeholders throughout the resolution process.
• Drive continuous improvement in product reliability, customer satisfaction and plant quality performance.

Job description

Role & responsibilities

• Manage customer complaints, field quality issues and product failures from identification to closure.
• Lead RCA, 8D, CAPA and FMEA activities to identify root causes and prevent recurrence.
• Coordinate with Production, Quality, Design, Service, SCM and Technical teams for issue resolution.
• Analyze field-returned products and drive corrective and preventive actions.
• Monitor customer quality KPIs, complaint closure and field failure performance.
• Drive customer-focused quality improvements and Issue-to-Prevention initiatives.
• Present quality performance, risks and action plans in management/governance reviews.
• Ensure effective communication with customers and internal stakeholders throughout the resolution process.
• Drive continuous improvement in product reliability, customer satisfaction and plant quality performance.