Lead - Workplace Management (Travel & Transport Operations)

Sails Software Solutions; Chennai; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Sails Software Solutions seeks an experienced Lead- Travel Transport to oversee our global travel program and employee transportation across Chennai, Hyderabad, and Bangalore.

You will drive platform implementations (Navan, Concur, Spotnana), manage vendor performance, and deliver MIS reporting to leadership while coordinating visa support and policy compliance.

Qualifications

• Experience in managing corporate travel and workplace logistics.
• Proven vendor and contract management capability.
• Strong data analysis and MIS reporting skills.

Responsibilities

• Oversee end-to-end corporate travel, including bookings and hotel rates.
• Manage employee transportation operations and fleet vendor performance.
• Drive platform implementations and user onboarding for travel/transport tech.
• Coordinate visa support and policy compliance with external partners.
• Provide monthly KPI reporting to leadership and cross-functional teams.

Skills

Corporate travel management

Vendor management

Data analytics

MS Excel

Stakeholder communication

Tamil language

Tools

Navan

Concur

Spotnana

SafeTrax

MoveInSync

Routematic

Job description

Job Description

We are seeking an experienced Lead- Travel Transport to lead end-to-end corporate travel and support our employee transportation program. In this role, you will oversee our travel program, supporting travelers across the globe, manage external vendor performance, drive technology implementations, and ensure seamless daily commute service delivery for employees across offices in Chennai, Hyderabad and Bangalore.

Key Responsibilities

1. Corporate Travel

• End-to-End Travel Program: Oversee business travel, accommodations, hotel bookings, and corporate rates.
• Platform Administration: Oversee daily operations of travel platforms (e.g., Navan), including platform configuration, adoption, user support, feature rollouts, and issue resolution.
• Supplier TMC Oversight: Manage relationships with Navan, corporate hotel partners, and service providers. Lead performance reviews, rate negotiations, and escalations.
• Visa Immigration: Coordinate visa support and immigration assistance with external partners (e.g., CIBT), ensuring policy compliance and timely employee guidance.

2. Employee Transportation Fleet Operations

• Transport Operations: Manage daily employee transit services (cabs/shuttles), including route optimization, roster utilization, driver safety, and service quality.
• Business Transport : Manage transit services for oversea employees, client meetings.
• Transport Technology: Lead implementation, testing, configuration, user onboarding, and operational management of Transport Management Systems (e.g., SafeTrax / Route Matic / MoveInSync).
• Vendor Contract Management: Oversee vendor onboarding, contract compliance, PR/PO generation, invoice verification, and payment escalations.

3. Operational Excellence, Data Stakeholder Alignment

• Cross-Functional Collaboration: Partner with HR, HRBPs, Finance, Procurement, IT, and Security to resolve operational requirements and policy alignment.
• Analytics MIS: Track KPIs (costs, utilization, no-show rates, SLA compliance) and present monthly operational reporting to leadership.
• Change Management Support: Drive internal employee communications, system training, and ticket resolution processes to maintain high employee satisfaction.

Qualifications

• 6 to 8 years of hands-on experience managing corporate travel, employee transportation, and workplace logistics in fast-paced corporate environments.
• Proven track record in managing large-scale employee transport networks, shuttle routing, and vendor fleets.

• Strong proficiency with modern travel management platforms like Navan (or similar platforms such as Concur, Spotnana).
• Direct experience implementing or managing Transport Management Systems like SafeTrax (or similar tools like MoveInSync, Routematic).
• Advanced working knowledge of MS Excel / Google Sheets for MIS reporting, pivot analysis, and operational dashboards.

• Strong background in vendor onboarding, contract management, PR/PO workflows, and invoice processing.
• Solid experience conducting supplier reviews, rate negotiations, and SLA monitoring for TMCs and transport providers.

• Excellent written and verbal communication skills for stakeholder alignment and change management in English and Tamil.
• Strong issue-resolution skills with the ability to manage real-time escalations calmly and systematically.
• Collaborative mindset to work across cross-functional teams including HR, Finance, Procurement, IT, and Security.