Lead Vendor Management Analyst – MSP

Delta Tech Hub; Bengaluru; In loco; INR 1.800.000 - 2.200.000; Tempo pieno

Descrizione del lavoro

Delta Tech Hub is seeking a Senior Vendor Management Analyst to govern a portfolio of strategic infrastructure and managed service providers supporting airline operations, cloud platforms, networking, and enterprise platforms.

The role focuses on measuring performance, validating contractual commitments, tracking automation progress, and ensuring measurable value from managed services investments.

Competenze

• Experience in vendor management and governance for large service providers.
• Ability to prepare governance materials for reviews and steering forums.
• Track supplier performance, risks, and remediation plans.

Mansioni

• Support governance of strategic managed service providers covering infrastructure, cloud, security, and enterprise platforms.
• Prepare governance materials for operational reviews, governance committees, and supplier business reviews.
• Maintain supplier scorecards measuring performance, reliability, cost, automation progress, and transformation outcomes.
• Track commitments, actions, risks, issues, and remediation plans through closure.
• Identify operational, financial, and delivery risks requiring leadership attention.
• Coordinate cross-supplier governance to ensure incidents, changes, and dependencies are resolved with accountability.

Conoscenze

Vendor management

Governance

Performance metrics

Contract management

Descrizione del lavoro

The Digital & Technology Vendor Management Office (VMO) is responsible for maximizing value, performance, and accountability across Delta's largest technology supplier relationships.

As a Senior Vendor Management Analyst supporting the Managed Services value stream, you will help govern a portfolio of strategic infrastructure and managed service providers responsible for critical technology platforms supporting airline operations, infrastructure services, cloud platforms, networking, workplace technology, cybersecurity operations, enterprise platforms, and large-scale legacy computing environments.

These suppliers represent hundreds of millions of dollars in annual spend and support many of Delta's most critical operational and customer-facing technology services.

You will help Delta independently measure performance, validate contractual commitments, govern transformation initiatives, track automation outcomes, monitor service quality, and ensure the company receives measurable value from its managed services investments.

KEY RESPONSIBILITIES:

Managed Services Governance

• Support governance of strategic managed service providers responsible for infrastructure operations, legacy platform services, cloud operations, workplace technology, security operations, and enterprise platform support.
• Prepare governance materials for operational reviews, service governance committees, executive steering forums, and supplier business reviews.
• Maintain supplier scorecards measuring service performance, reliability, cost efficiency, automation progress, and transformation outcomes.
• Track supplier commitments, action items, risks, issues, and remediation plans through closure.
• Identify operational, financial, and delivery risks requiring leadership attention.
• Support cross-supplier integration governance across managed service providers, ensuring incidents, changes, and service dependencies spanning multiple supplier towers are coordinated, correlated, and resolved without gaps in accountability.

Infrastructure Performance Management

• Analyze service-level performance, operational metrics, incident trends, problem management data, availability metrics, and service delivery results.
• Track supplier performance against contractual commitments and governance objectives.
• Validate supplier-provided data and identify trends, inconsistencies, performance gaps, and reporting issues.
• Develop executive-ready reporting highlighting performance trends, operational risks, and improvement opportunities.
• Support governance activities spanning infrastructure, cloud, security, networking, platforms, workplace technology, and mission-critical operational systems.

Commercial Governance & Service Consumption Management

• Support governance of supplier commercial mechanisms including resource-based volume adjustments (e.g., ARC/RRC-style true-ups), unit-based pricing models, and SLA service credit and penalty calculations tied to contractual performance commitments.
• Support governance activities associated with service consumption, billing validation, contractual performance measures, and supplier cost management.
• Assist with reconciliation of supplier-reported inventories, service volumes, usage metrics, and invoices.
• Help identify billing discrepancies, capacity changes, cost drivers, and commercial impacts.
• Analyze trends impacting run costs, consumption patterns, and operational efficiency.\
• The goal is to ensure services remain measurable, auditable, forecastable, and contractually defensible.

Transformation & Automation Governance

• Track infrastructure transformation initiatives, modernization programs, automation roadmaps, and operational improvement efforts.
• Monitor progress against automation, cost reduction, and service-improvement objectives.
• Support governance of supplier-led transformation initiatives and automation programs.
• Partner with technology stakeholders to measure realized benefits and business outcomes.
• Assist in maintaining transformation scorecards, milestone tracking, and executive reporting.
• Particular attention will be given to automation adoption, operational efficiency, run-cost reduction initiatives, and long-term infrastructure transformation programs.

Strategic Infrastructure Programs

• Support contract lifecycle governance including renewal cycles, market-rate benchmarking exercises, and volume/scope right-sizing discussions; assist with transition-in and transition-out planning for supplier changes, including knowledge transfer and service continuity requirements.
• Support governance of strategic infrastructure modernization and platform transformation initiatives.
• Track supplier commitments associated with long-term infrastructure and operational transformation programs.
• Assist with analysis of modernization opportunities, service delivery improvements, sourcing strategies, and cost optimization initiatives.

The role will support governance activities tied to Delta's infrastructure transformation roadmap, platform modernization initiatives, automation programs, and managed services optimization efforts.