Lead User Acceptance Tester [T500-20557]

Delta Air Lines; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

A leading airline company in India is seeking a Mid-Senior level Lead User Acceptance Tester to manage and mentor a high-performing team, ensuring effective user acceptance testing. The ideal candidate will have over 6 years of experience in UAT and project management, strong analytical and communication skills, and familiarity with tools like Agility and QTest. This full-time position offers a chance to shape UAT initiatives in a dynamic environment.

Qualifications

• 6+ years of work experience required.
• 4+ years of experience in UAT, QA & Project Management.
• Experience with Software Development Life Cycle (SDLC) and Agile.
• Strong leadership and communication skills.

Responsibilities

• Lead and develop a team of User Acceptance Testers.
• Manage user acceptance testing and facilitate training.
• Collaborate with IT and business teams to resolve defects.
• Oversee defect management, prioritization, tracking, and resolution with Product/IT teams.
• Explain technical and business processes and communicate across a wide audience.

Skills

Team leadership

Analytical skills

Communication skills

Defect management

Project management

Agile methodologies

Education

Bachelor's degree in Business or Technology

Tools

Agility

QLM

QTest

Job description

Lead User Acceptance Tester

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

RESPONSIBILITIES:

• Lead and develop a diverse, high-performing and innovative team of User Acceptance Testers including mentoring, utilizing best practices as a people manager and organizational leader
• Build strong relationships with key partners across the enterprise in eCommerce Development and supporting areas
• Manage user acceptance testing and organizing meetings and supporting training efforts to ensure effectiveness of UAT initiatives
• Demonstrate a strong understanding of Software Development Life Cycle and specifically UAT processes, best practices, and test methodologies
• Ability to think creatively about designing test scenarios and end-to-end testing
• Discover ways to improve defect mitigation across all levels of the organization
• Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on defect resolutions
• Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams
• Advanced analytical and communication (verbal and written) skills; including executive presence
• Ability to explain technical and business processes and articulate in-depth knowledge of Digital Operations, user acceptance testing, and defect management process to a wide audience
• A Bachelor's degree in Business or Technology discipline, or related field and 6+ years of work experience is required
• 4+ years of experience in UAT, QA & Project Management
• Experience with SDLC and Agile
• Experience with tools such as Agility, QLM, QTest
• Familiarity with Defect Management
• Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
• Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
• Training and experience in project management, release management, process optimization, problem solving, facilitation and internal/external consulting is desired
• Must be a self-starter that can work independently
• Self-disciplined, organized and team-oriented
• Positive attitude and able to manage change successfully in a fast-paced environment
• Practices safety-conscious behaviors in all operational processes and procedures

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
• Technical understanding of web/mobile applications and UI design preferred
• Experience with Adobe Analytics (Omniture/Site Catalyst), Quantum Metric a plus
• Experience with process improvement and streamlining based on new requirements
• Experience with end-to-end testing of large projects
• Experience with mainframe testing
• Familiar with cloud technologies
• Experience with Generative AI

Senior ity level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Engineering

Industries

• Airlines and Aviation