Senior Business Analyst [T500-24018]

Delta Air Lines; Bengaluru; On-site; INR 900,000 - 1,600,000; Full time

Job summary

A leading global airline in India is seeking an experienced SAP HCM professional to partner with HR and IT stakeholders. This role involves translating business processes into clear requirements, supporting UAT and testing efforts, and ensuring effective communication with diverse teams. Ideal candidates have over 4 years of SAP HCM experience and strong analytical skills, along with the ability to work independently in a fast-paced environment, making impactful contributions to the company’s innovative solutions.

Qualifications

• 4+ years of experience specifically in SAP HCM PA/OM functionality.
• Experience supporting integration, regression, and UAT testing.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Translate business processes into clear features, stories, and requirements.
• Support end-to-end testing lifecycle, facilitating UAT and approvals.
• Collaborate with IT teams to ensure defects are tracked and resolved.

Skills

SAP HCM experience

Analytical skills

Problem-solving skills

Strong communication skills

Interpersonal skills

Ability to work independently

Agility/Scrum experience

Education

Bachelor’s degree in Computer Science or related field

Tools

SAP SuccessFactors

Agility/Scrum

Job description

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Job Responsibilities:

• Partner with HR and IT stakeholders to understand business processes and translate them into clear features, stories, and requirements.
• Support the end to end testing lifecycle, including creating test cases, performing and coordinating UAT, and collaborating with business partners through test execution and approvals.
• Communicate proactively throughout testing, ensuring clarity, alignment, and timely approval.
• Assist with integration testing and post go live support, ensuring defects are logged, tracked, and resolved in partnership with IT teams.
• Maintain accurate story and feature status within Agility to ensure alignment with business priorities and sprint goals.
• Ensure documentation is created, updated, and stored in alignment with HRIT/EDM audit and governance requirements.
• Provide timely clarifications to functional and technical teams, ensuring requirements and acceptance criteria are fully understood.
• Collaborate with developers and functional analysts to review specifications and support solution design discussions.
• Research data issues, map processes, and identify opportunities for process improvements.
• Build strong, professional relationships with business owners, HR partners, and IT stakeholders to ensure effective communication and smooth delivery of solutions.

Job Requirements / Qualifications and Skills:

• Bachelor’s degree (Computer Science, Information Systems, HR Systems, or related field) or equivalent SAP experience.
• Minimum 4+ years of SAP HCM experience, specifically PA/OM functionality.
• Strong analytical and problem solving skills with the ability to break down complex business processes.
• Experience supporting testing efforts (integration, regression, and UAT).
• Ability to write clear, structured business requirements and acceptance criteria.
• Strong communication and interpersonal skills; able to work effectively with both technical and non technical stakeholders.
• High level of initiative and ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast paced environment.
• Experience with data migration is a plus.
• Experience with Agility/Scrum or other agile tools preferred but not required.
• Experience with SAP SuccessFactors Employee Central is a plus.
• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.