Lead Tele Caller - Developer/Channel

Anika Industries; New Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

Anika Industries in Delhi seeks a dedicated Team Lead for Customer Outreach to drive, coach, and optimize a 7-8 member team. You will oversee targets, lead qualification, and collaboration with sales/design to ensure smooth lead conversion.

The role requires strong leadership, coaching, and data analysis skills, plus the ability to sustain high performance in a six-day work week. Excellent communication is essential.

Qualifications

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements

Responsibilities

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Skills

Leadership

Coaching

Team management

Data analysis

Sales funnel

Communication

Job description

Your Key Responsibilities:

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements