Lead Tele Caller - Developer/Channel

Anika Industries; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Anika Industries in Delhi is seeking a dynamic leader to manage and grow a 7-8 person Customer Outreach team responsible for daily, weekly, and monthly sales targets. You will coach, audit calls, monitor metrics, and ensure quality in lead generation and qualification before handover to sales/design teams.

Based in a six-day work week, you will stay abreast of market trends in real estate and interior design, foster a high-performance culture, and collaborate with internal stakeholders to

Qualifications

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills

Responsibilities

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Skills

Leadership

Coaching

Team management

Sales understanding

Data analysis

Job description

Your Key Responsibilities:

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements