Lead Tele Caller - Developer/Channel

Anika Industries; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Anika Industries is seeking a results-oriented team lead to manage a 7-8 member outbound outreach team in Mumbai. You will drive target achievement, coach for performance, and ensure adherence to scripts and quality standards.

The role focuses on lead qualification, smooth handover to sales/design teams, and data-driven reporting to optimize the sales funnel and conversion metrics. A proactive, collaborative mindset is essential.

Qualifications

• Minimum 1–2 years in a team-handling role.
• Proven experience managing target-driven sales teams.
• Strong leadership, coaching and management skills.
• Excellent communication, problem-solving and decision-making abilities.
• Strong understanding of sales funnels, lead qualification and conversion metrics.

Responsibilities

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Skills

Leadership

Coaching

Team management

Communication

Data analysis

Problem-solving

Job description

Your Key Responsibilities:

• Manage and lead a team of 7-8 Customer Outreach Executives to achieve daily, weekly, and monthly targets
• Monitor team performance across lead conversion, productivity, quality, and revenue contribution
• Conduct regular coaching, feedback sessions, and call audits to improve individual and team performance
• Ensure adherence to calling standards, scripts, and quality benchmarks
• Drive high-quality lead generation and ensure accurate qualification before handover to sales/design teams
• Track key metrics and prepare performance reports, dashboards, and insights
• Collaborate with internal stakeholders to ensure smooth lead flow and conversion journey
• Stay updated on market trends, real estate, and interior design insights to guide the team effectively
• Foster a high-performance, accountable, and positive team culture
• Take ownership of targets in a six-day work environment

Experience & Education

• 46 years of experience in outbound sales with at least 1–2 years in a team handling role
• Proven experience in managing target-driven sales teams
• Strong leadership, coaching, Attrition and team and management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong understanding of sales funnels, lead qualification, Team productivity and efficiency levels and conversion metrics
• Ability to analyze data and drive performance improvements