Lead Technical Architect

Dentsu Global Services Private Limited; Karnataka; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Dentsu Global Services Private Limited in Bengaluru seeks a Lead Technical Architect to drive the technical design and implementation of Salesforce Marketing Cloud and Data Cloud, steering scalable solutions for internal and external clients.

You will oversee architects, coordinate across teams, and ensure performance tuning, secure integrations, and governance alignment with corporate standards. This role requires strong communication and leadership to deliver high-impact CRM campaigns.

Qualifications

• Must have strong expertise in Salesforce Marketing Cloud and Data Cloud architecture.
• Hands-on with SSJS and SQL; experience with AWS integrations and OOTB with Salesforce.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the technical design and implementation of Salesforce Marketing Cloud and Data Cloud.
• Collaborate with cross-functional teams to define personalization strategies and customer journeys.
• Ensure seamless integration with existing CRM and data platforms.
• Provide technical guidance and best practices throughout the project lifecycle.
• Troubleshoot and optimize performance across personalization campaigns and MC platforms.

Skills

Salesforce Marketing Cloud

SF Data Cloud

SSJS/SQL

AWS integrations

Personalization design

Stakeholder management

Education

BE/BTech

Salesforce Marketing Cloud Architect

Salesforce Data Cloud Consultant

Tools

AWS

Jenkins

GitHub Actions

Tableau

Power BI

Marketo

HubSpot

AMPscript

Job description

The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.

Job Description: Business Title: Lead Technical Architect Years of Experience: 12 Years + Job Descreption

This role leads technical design, implementation, and optimization of Salesforce Marketing Cloud (SFMC) and Data Cloud for personalized customer experiences. The position focuses on seamless integrations, performance tuning, and cross-team collaboration to deliver scalable solutions. Success ensures high-impact campaigns and robust CRM enhancements.

Must have skills

• Proven expertise in Salesforce Marketing Cloud
• Strong understanding of data architecture, APIs, and customer segmentation; SF Data cloud
• Hands on experience with SSJS, SQL and configuring complex solutions, along with integrations - OOTB with Salesforce and custom with tech stacks such as AWS
• Experience in designing scalable personalization solutions.
• Excellent communication and stakeholder management skills.

Good to have skills

• Experience with Agile/Scrum methodologies for project management.
• Familiarity with additional Salesforce certifications (e.g., Marketing Cloud Developer or Administrator).
• Knowledge of AMPscript for advanced email personalization.
• Proficiency in AWS services like Lambda, S3, or API Gateway for custom integrations.
• Background in marketing automation tools (e.g., Marketo, HubSpot).
• Understanding of CI/CD pipelines and tools like Jenkins or GitHub Actions.
• Experience with data visualization tools (e.g., Tableau, Power BI) for campaign analytics.
• Prior work in regulated industries (e.g., finance, healthcare) for compliance-aware implementations.

Key responsibiltes

• Lead the technical design and implementation of Salesforce Marketing Cloud and Data Cloud
• Collaborate with cross-functional teams to define personalization strategies and customer journeys.
• Ensure seamless integration with existing CRM and data platforms.
• Provide technical guidance and best practices throughout the project lifecycle.
• Troubleshoot and optimize performance across personalization campaigns; and MC platforms
• Do configuration work and align with QA on best testing strategy; follow deployment best practices

Soft skills:

• Effective Communication Clear and confident communication, especially in cross-functional and client-facing roles
• Problem-Solving & Critical Thinking proactively and think strategically, especially in dynamic environments
• Collaboration & Teamwork A strong team spirit and the ability to work well with others across departments
• Customer Orientation Being able to understand and respond to customer needs effectively
• Resilience & Stress Management The ability to handle pressure and remain focused during challenging situations

Education Qulification:

• BE/BTech Certification If Any
• Salesforce Marketing Cloud Architect
• Salesforce Data Cloud Consultant (Good to Have)

Shift timing Work in client specific time zones IST/GMT/EST / ANZ Time zone Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us

Who we are

Our Social Impact

Our work