Salesforce Commerce Cloud Tech Lead

Dentsu Global Services Private Limited; Karnataka; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Dentsu Global Services Private Limited Bengaluru-based team seeks a Salesforce Commerce Cloud Tech Lead to drive design, architecture and delivery of SFCC B2C and OMS solutions. You will lead cross-functional teams, ensure scalable, secure commerce architectures and mentor engineers in SFCC development practices.

You will collaborate with product owners and stakeholders to translate business needs into robust technical designs, oversee integrations with OMS, ERP, CRM, and payments, and

Qualifications

• 8–12 years IT experience with deep SFCC exposure.
• Minimum 5+ years hands-on SFCC experience.
• Minimum 3+ years in a technical lead capacity.
• Experience integrating SFCC with OMS and other systems.
• Strong communication and stakeholder management in Agile environments.

Responsibilities

• Lead technical design, architecture and implementation of SFCC B2C and OMS solutions.
• Architect scalable ecommerce solutions using SFRA, OCAPI, SCAPI and cartridges.
• Guide OMS capabilities across order capture, fulfilment, returns and refunds.
• Mentor development teams and ensure code quality, security and performance.
• Collaborate with product owners, architects and clients; drive CI/CD and release governance.

Skills

SFCC development

Tech Lead

SFRA

OCAPI/SCAPI

OMS integration

JavaScript/ISML

Education

Bachelor's in Engineering/CS

MCA or MSc IT (added advantage)

Tools

Git

CI/CD (Jenkins)

ERP/CRM integrations

API-led integration

OMS platforms

Job description

Salesforce Commerce Cloud Tech Lead - SFCC & OMS

The purpose of this role is to lead the technical design, architecture, and implementation of Salesforce Commerce Cloud B2C / SFCC and Order Management System / OMS solutions. The role is responsible for creating scalable, secure, and high-performing commerce architecture while ensuring that all relevant options are explored across time, cost, quality, compliance, and business requirements. The Salesforce Commerce Cloud Tech Lead will oversee the end-to-end delivery of ecommerce solutions for internal and external clients, guiding the solution through architecture reviews, development governance, integration design, implementation, testing and production support. The role requires strong hands-on expertise in SFCC development, OMS integration, ecommerce architecture, API-led integrations and team leadership.

Key Responsibilities

• Lead the technical design, development and implementation of Salesforce Commerce Cloud B2C / SFCC solutions.
• Architect scalable ecommerce solutions using SFRA, SiteGenesis, OCAPI, SCAPI, Business Manager, and custom cartridges.
• Lead and guide the implementation of Salesforce Order Management / OMS capabilities, including order capture, orchestration, fulfilment, returns, refunds, cancellations and payment flows.
• Translate business requirements into technical designs, solution architectures and implementation plans.
• Work closely with product owners, business analysts, architects, QA teams, DevOps teams and client stakeholders to deliver high-quality commerce solutions.
• Design and implement integrations between SFCC and third-party systems such as OMS, ERP, CRM, payment gateways, tax engines, fraud management platforms, PIM, DAM, WMS, loyalty platforms, marketing platforms and analytics platforms.
• Lead development teams in building reusable components, cartridges, services, jobs, hooks, controllers, pipelines and APIs.
• Ensure adherence to Salesforce Commerce Cloud best practices, coding standards, security guidelines and performance optimisation standards.
• Review technical designs, code and configuration to ensure quality, maintainability, scalability and compliance.
• Troubleshoot complex SFCC, OMS, integration, performance and production issues.
• Support ecommerce features such as product catalogue, pricing, promotions, campaigns, checkout, payments, customer accounts, search, personalisation and order lifecycle management.
• Collaborate with solution architects to define integration patterns, data flows, security models and deployment strategies.
• Mentor junior developers and senior engineers on SFCC development practices and ecommerce domain concepts.
• Participate in estimation, sprint planning, technical grooming, release planning and delivery governance.
• Support CI/CD implementation, release management, deployment activities and environment management for SFCC projects.
• Evaluate new Salesforce Commerce Cloud and OMS capabilities and contribute to the technical roadmap planning.
• Ensure solutions comply with privacy, security, accessibility and regional ecommerce requirements relevant to the Indian and global markets.

Must Have Skills

• Strong hands-on experience in Salesforce Commerce Cloud B2C / SFCC development.
• Experience as a Tech Lead / Lead Developer / Senior SFCC Developer in ecommerce implementation projects.
• Strong knowledge of SFRA architecture, controllers, models, decorators, middleware, templates, forms, hooks, jobs and custom cartridges.
• Hands-on experience with JavaScript, ISML, HTML, CSS, jQuery, JSON, XML and server-side scripting in SFCC.
• Strong experience with OCAPI, SCAPI, REST APIs, SOAP APIs and integration frameworks.
• Experience integrating SFCC with Order Management Systems / OMS, including order creation, order status, fulfilment, cancellation, returns and refunds.
• Good understanding of ecommerce business processes such as product catalogue management, pricing, promotions, inventory, checkout, payments, shipping, tax, customer management and order lifecycle.
• Experience with Business Manager configuration, including sites, catalogues, price books, promotions, content slots, campaigns, search, jobs, services and custom preferences.
• Strong understanding of SFCC service framework, custom jobs, system objects, custom objects and data replication.
• Experience with payment gateway integrations, third-party APIs and secure checkout implementation.
• Ability to troubleshoot complex issues related to SFCC, integrations, performance, caching and production incidents.
• Good understanding of web security, data privacy, authentication, authorization and secure coding practices.
• Experience with version control tools such as Git, Bitbucket, GitHub or GitLab.
• Experience working in Agile / Scrum delivery models.
• Strong communication skills with the ability to interact with business stakeholders, technical teams and client leadership.
• Ability to lead technical discussions, provide estimates, manage development quality and mentor team members.

Good to Have Skills

• Experience with Salesforce Order Management / Salesforce OMS.
• Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Data Cloud or Loyalty Management.
• Knowledge of headless commerce architecture and composable commerce patterns.
• Experience with frontend frameworks such as React, Angular, Vue.js or Next.js.
• Knowledge of MuleSoft, middleware platforms or API management solutions.
• Experience integrating SFCC with platforms such as SAP ERP, SAP Commerce, Manhattan OMS, IBM Sterling OMS, Salesforce OMS, Adyen, Stripe, PayPal, Razorpay, Cybersource, Algolia, Bloomreach, Akeneo and Contentful.
• Experience with cloud platforms such as AWS, Azure or GCP.
• Experience with DevOps practices, CI/CD pipelines, automated deployments and environment management.
• Experience with monitoring and logging tools for ecommerce platforms.
• Knowledge of SEO, web accessibility, page performance, Core Web Vitals and mobile-first commerce design.
• Client-facing experience in solution workshops, discovery sessions, technical demos and architecture reviews.
• Experience working with global retail, fashion, consumer goods, marketplace or D2C ecommerce clients.

Education & Qualification

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Software Engineering or a related technical field.
• MCA, MSc IT or equivalent postgraduate qualification will be an added advantage.
• Graduates from other disciplines may also be considered if they have strong e-commerce domain knowledge, technical experience, communication skills and analytical ability.

Certifications Preferred

• Salesforce Certified B2C Commerce Developer
• Salesforce Certified B2C Commerce Architect - Good to have
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform App Builder
• Good to Have Certifications
• Salesforce Certified Order Management Administrator
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Marketing Cloud Engagement Developer
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified AI Associate
• Salesforce Certified Agentforce Specialist
• MuleSoft Certified Developer - Level 1
• AWS / Azure / GCP Cloud Certification

Experience

• Experience 8 to 12 years of overall IT experience.
• Minimum 5+ years of hands-on Salesforce Commerce Cloud / SFCC experience.
• Minimum 3+ years of experience in a technical lead capacity.
• Experience in at least 2 to 3 full-cycle SFCC implementation projects.
• Experience working on OMS or order lifecycle integrations is highly preferred.

Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent

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