Lead Systems Analyst

Deltatechhub; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Delta Air Lines is seeking a highly skilled HR Systems Operations Professional in Bengaluru, Karnataka, to support critical HR, AI, and Compliance platforms. This role includes user provisioning, system troubleshooting, and operational support to ensure platforms remain stable and well-adopted.

The ideal candidate will create reports, maintain documentation, and provide training. This position demands strong collaboration across teams to support compliance and AI initiatives while enhancing operational execution.

Qualifications

• Experience supporting HR, AI, and Compliance systems.
• Proven ability to create reports and dashboards.
• Strong experience in process documentation and user support.

Responsibilities

• Serve as a super administrator for HR systems.
• Create and maintain utilization reports for compliance platforms.
• Develop and maintain process documentation and workflows.
• Create training materials and support user onboarding.
• Work closely with HR and IT teams on operational support.

Skills

Detail-oriented

Operationally strong

System support

Reporting insights

Cross-functional collaboration

Job description

Delta Air Lines is seeking a highly skilled HR Systems Operations Professional to support the administration, reporting, and operational enablement of critical HR, AI, and Compliance platforms. This role serves as a super administrator across multiple systems, providing essential system support, utilization reporting, process documentation, and training enablement that ensures platforms remain stable, scalable, and well‑adopted.

This role plays a key part in ensuring that operational execution, reporting, and documentation keep pace with fast‑moving compliance and AI initiatives. The ideal candidate is detail-oriented, operationally strong, and comfortable working across multiple enterprise systems in a highly regulated environment, providing reliable administrative support, reporting insights, and process consistency.

System Administration & Operations

• Serve as a super administrator for HR, AI, and Compliance systems, performing user provisioning, role‑based access management, and light system configuration.
• Provide day‑to‑day system support, troubleshooting, and coordination of issue resolution with IT, vendors, and functional partners.
• Support system maintenance activities including configuration updates, access audits, and operational readiness tasks.
• Ensure system stability and adherence to access, security, and compliance standards.

Reporting, Dashboards & Operational Insights

• Create, maintain, and enhance utilization reports and dashboards for HR, AI, and Compliance platforms.
• Monitor system usage, adoption trends, and operational metrics to support leadership visibility and decision‑making.
• Perform ongoing analysis to identify risks, bottlenecks, and opportunities for process or system improvement.
• Partner with stakeholders to define reporting requirements and translate them into actionable, repeatable outputs.

Process Documentation & UAT Support

• Develop and maintain process documentation, workflows, and operating models aligned to system capabilities.
• Prepare for and support User Acceptance Testing (UAT), including test case creation, execution support, defect tracking, and validation of fixes.
• Ensure documentation remains current as systems, integrations, and policies evolve.
• Support go‑lives and releases by validating readiness across procedures, access, and training materials.

Training & Enablement

• Create and maintain training materials, job aids, and standard operating procedures (SOPs) for system users and administrators.
• Support user onboarding and adoption through clear, consistent, and accessible enablement content.
• Partner with HR, Compliance, and IT teams to ensure training accurately reflects system behavior and policy requirements.

Cross‑Functional Collaboration

• Work closely with HR Systems, Compliance, Legal, AI governance, IT, and vendor partners to support operational execution.
• Participate in compliance‑ and AI‑related initiatives by providing system expertise, reporting, and operational support.
• Act as a reliable execution partner to ensure projects move forward without overloading onshore resources.

Business Impact / Expected Deliverables

• Accelerates delivery of critical compliance and AI initiatives through strong operational execution and administrative support.
• Ensures process documentation, SOPs, and training materials remain current and aligned with system changes.
• Reduces risk of operational bottlenecks, single points of failure, and team burnout by providing consistent, scalable support.
• Improves visibility into system utilization and performance through reliable dashboards and reporting.

Delta Air Lines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected class status in accordance with applicable law. Qualified applicants with disabilities will be accommodated during all aspects of the hiring process.