Senior Business Analyst

Delta Technology Hub; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical Insurance

Transportation to and from the DTH

Cafeteria meals

Travel opportunities and privileges

Car lease program

Paid time off

Parental benefits

National Pension Scheme

Job summary

Delta Technology Hub in Bengaluru is seeking a contractor Business Analyst to support HR Service Delivery and ServiceNow products, improving data integrity and employee experience.

You will translate business needs into technical specs, assist testing, handle case management admin, and collaborate with partners while following Delta policies.

Qualifications

• Bachelor’s degree in a quantitative field or related discipline.
• 4–7 years of business analyst experience, including case management exposure.
• Strong business acumen, judgment, and technical aptitude.
• Experience gathering requirements and translating them for developers.
• Experience with QA/testing, including test scripts or user stories.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Partner with HR Service Delivery and technology teams to support ServiceNow HR solutions.
• Gather, define, and document business requirements for solutions.
• Support testing activities to ensure quality and fit.
• Assist in resolving escalations across processes and systems.
• Perform day-to-day admin tasks for case management, portals, and access.
• Analyze data to support operational decisions and improvements.
• Contribute to process and configuration enhancements.
• Foster strong cross-team relationships and customer service.
• Ensure alignment with Delta policies and best practices.
• Practice safety-conscious behaviors in all projects.

Skills

Business analysis

Requirements gathering

Testing & QA

Documentation

Stakeholder management

Communication

Agile & Waterfall

Team collaboration

Education

Bachelor's degree in Engineering / CS / Information Science / Business / Mathematics or related field

Tools

ServiceNow

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta, we are committed to creating seamless experiences for our employees through thoughtful, secure, and efficient HR solutions. In this contractor role, you will support our HR Service Delivery team by helping deliver HR ServiceNow products and processes that improve the employee experience, strengthen data integrity, and support key business initiatives. You’ll work closely with business and technology partners to translate needs into practical solutions and help move important work forward.

Key Responsibilities

• Partner with HR Service Delivery team members, business users, and technology partners to support HR ServiceNow solutions and related processes
• Gather, define, and document business requirements and help translate them into effective technical solutions
• Support testing activities to ensure solutions meet business needs and quality expectations
• Help resolve escalations and issues that span multiple processes or systems
• Perform day‑to‑day administration related to case management requests, portal updates, knowledge base content, and user access
• Collect, analyze, and report on data to support operational decisions and continuous improvement
• Contribute to process and configuration enhancements that improve efficiency and user experience
• Build strong working relationships across teams while delivering excellent customer service
• Ensure work aligns with Delta policies, procedures, and best practice standards
• Practice safety‑conscious behaviors in all processes and projects

What You Need To Succeed (Minimum Qualifications)

• Bachelor’s degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field.
• 4–7 years of business analyst experience, including exposure to case management processes
• Strong business acumen, judgment, and technical aptitude
• Demonstrated critical thinking and analytical skills, with the ability to apply concepts across multiple business processes
• Experience gathering requirements, documenting needs, translating requirements for developers, supporting testing, and coordinating project activities
• Experience with quality assurance and application testing practices, including writing test scripts or user stories, leading test sessions, and managing defects
• Ability to work independently and collaboratively in a team environment
• Ability to communicate technical concepts and processes in clear, simple language for different audiences
• Ability to manage multiple priorities and remain flexible in a fast‑paced environment
• Exposure to implementation methodologies such as Agile and Waterfall

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution‑based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience supporting end‑to‑end implementations of HR systems or products
• ServiceNow experience, preferably with the HR module
• Experience working in a fast‑paced, multinational environment
• Strong written and verbal communication skills, with the ability to move comfortably between technical and business discussions

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world‑class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world‑class travel experiences to its customers through innovation and cutting‑edge methodologies. By continuously reimagining processes and driving technology‑led transformation, the Delta Technology Hub plays a pivotal role in scripting the future of aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Benefits

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs – exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee‑centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting‑edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.