Lead, System Analyst

Schneider Electric; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Schneider Electric is seeking a Lead, Systems Analyst to enable deployment of global tools and analyze new business process initiatives for Front Office Customer Support, Services and Customer experience in International Operations. You will drive demand intake and requirements management, stakeholder connectivity and governance, and business process alignment to ensure global standards and readiness.

You will also oversee adoption, value realization and reduction of technical debt across zones,

Responsibilities

• Lead Demand Intake & Requirements Management for International Operations zones.
• Coordinate with Zone BRMs and Global domains to capture new needs from Customer Care and Services teams.
• Track progress of zone-specific initiatives; ensure visibility, prioritization and closure of requests.
• Bridge global and regional teams; translate local requirements into capability discussions with global owners.
• Analyze business processes for Unify readiness; harmonize and simplify workflows.
• Monitor adoption and value realization of deployed tools; support change management and training.
• Identify and address technical debt; collaborate on migration to standardized global solutions.

Job description

Lead, Systems Analyst

Enable Deployment of Global Tools and analysis of new business process initiatives for Front office Customer Support, Services and Customer experience in International Operations

Demand Intake & Requirements Management:

Capturing and shaping business needs from International Operations Zones

• Liaise with Zone BRMs for new Front Office requirements Act as the primary interface with Business Relationship Managers (BRMs) and Global domains to capture new needs coming from the Customer Care and Services business teams in the zones
• Track progress of zone-specific initiatives Ensure visibility and follow-up on demand pipeline - monitor status, prioritization, and closure of requests

Stakeholder Connectivity & Governance:

Acting as the bridge across global and regional teams

• Coordinate zone/country-specific needs with Global Domain and Capability leaders Translate local requirements into capability discussions with global owners to ensure alignment and prioritization
• Connect Zones with Domain and Digital Leaders Facilitate collaboration between business zones and Global Directors and VPs to accelerate decision-making

Business Process Alignment:

Ensuring business processes align with the Globally aligned future state

• Analyze business process impact in the context of Unify Evaluate how existing workflows and tools will need to evolve for Unify readiness (process harmonization, simplification)
• Enable zones to analyze Front Office impacts for Unify Help regions independently assess their gaps and readiness for Unify transformation.

Adoption & Value Realization:

Ensuring deployed tools are actually used and generate business impact

• Enable improved adoption of deployed tools Support in change management, training, and engagement so that business teams actively use the tools post-deployment.
• Track adoption for best-of-breed applications Monitor usage metrics (e.g., active users, transactions) for key global tools to ensure they deliver expected value.
• Enable countries and zones to improve global KPIs Support regions in aligning with global performance indicators and improving measurable outcomes.

Technical Debt & Landscape Optimization

• Assist in reducing capability-specific Technical Debt across zones Identify Shadow IT or legacy tools and support migration toward standardized global solutions.
• Assist Zones on Technical Debt initiatives for the Front office landscape Partner with zones to execute clean-up initiatives (e.g., decommissioning, consolidation, modernization)

What's in it for me?

• Opportunity to mentor others and grow your leadership capabilities
• Meaningful work where your contributions directly shape technology solutions
• Supportive team environment that values expertise and invests in your development
• Flexible work options designed to help you thrive professionally and personally

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.