Lead /Sr. ServiceNow Developer

Gramener; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gramener is seeking a skilled ServiceNow Developer in Bengaluru to join a cross-functional team delivering enterprise IT solutions. You will design, build and deploy ServiceNow modules, catalogs and integrations, translating business requirements into scalable configurations.

The ideal candidate has 6+ years of hands-on ServiceNow experience, strong scripting skills, and familiarity with ITSM/ITOM processes. CAD/CSA certifications are preferred and a strong collaborative mindset is essential.

Qualifications

• Bachelor’s or Master’s degree in computer science, Information Technology, or related field.
• 6+ years of experience as a ServiceNow Developer with successful project implementations.
• Experience with Service Catalog module and custom applications.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands-on experience configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, ACLs, complex workflows and migrations.

Responsibilities

• Participate in creation of new IT solutions and enhancements from requirements to launch as part of cross-functional team.
• Design, develop, test, troubleshoot, sustain, and document software changes for new applications and defects.
• Design, develop, and implement ServiceNow solutions based on business requirements.
• Analyze, design, implement projects using sound engineering principles and business standards.
• Collaborate with global teams to translate customer requirements into software specifications.
• Customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs.
• Develop integrations between ServiceNow and other systems for seamless data flow and automation.
• Design ServiceNow UI policies, data policies, and access controls to ensure data integrity and security.
• Acquire domain understanding to tailor solutions to customer requirements.

Skills

ServiceNow development

ITSM/ITOM

Backend scripting

APIs/Web services

Workflow design

Transform maps/Import sets

Client Scripts/UI Policies

CAD/CSA certifications preferred

Education

Bachelor’s/Master’s in CS/IT or related field

Tools

ServiceNow Studio

Integration tools

Job description

Gramener will offer you an inviting workplace, talented colleagues from diverse backgrounds, career path, steady growth prospects with great scope to innovate. Our goal is to create an ecosystem of easily configurable data applications focused on storytelling for public and private use.

Roles and Responsibilities

• Primary responsibility will be to participate in the creation of new IT solutions / enhancements to existing solutions from requirement to launch, as part of a cross functional team.
• You are required to design, develop, test, troubleshoot, sustain, and document software changes for new applications, enhancements, and defects.
• Design, develop, and implement ServiceNow solutions based on business requirements.
• Perform analysis, design, and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements.
• Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product.
• Customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs.
• Develop integrations between ServiceNow and other systems, ensuring seamless data flow and process automation.
• Design and implement ServiceNow UI policies, data policies, and access controls to ensure data integrity and security.
• Have the ability and willingness to acquire in-depth understanding of domain and Business Process (beyond software) and apply that knowledge to develop solutions and to deliver enhancements/ fixes for customer requirements.

Skills and Qualifications

• Bachelor/master’s degree in computer science, Information Technology, or a related field.
• 6+ years of experience as a ServiceNow Developer, with a proven track record of successful project implementations.
• Including experience with the Service Catalog module and creating custom applications.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
• Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
• Experience in Workflows, SLAs, Import Sets and Update Sets.
• Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
• Working knowledge to schedule jobs, events, and triggers to manage business needs.
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Must have experience in Service Now Custom Development.
• Sound knowledge of Computer Science fundamentals – data structures, algorithms, operating system concepts.
• Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred

About us

We help consult and deliver solutions to organizations where data is at the core of decision making. We undertake strategic data consulting for organizations in laying out the roadmap for data driven decision making, in order to equip organizations to convert data into a strategic differentiator. Through a host of our product and service offerings we analyse and visualize large amounts of data.