Lead Specialist - Process Excellence

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Global reach with local impact

Collaborative culture

Job summary

Gallagher in India seeks a Lead Specialist - Process Excellence to drive documentation, mapping, risk assessment, and continuous improvement across the organization. You will support governance, audits, and stakeholder engagement while coordinating administrative activities for the Process Excellence team.

The role requires hands-on experience in SOP governance, process mapping with Visio, PFMEA, and project coordination, with a Lean Six Sigma Green Belt and a background in operations, quality,

Qualifications

• Bachelor's degree in Business, Engineering, Operations, Quality Management, or related field.
• Lean Six Sigma Green Belt Certification (Mandatory).
• Additional certifications in Lean, Six Sigma, Quality, or Business Process Management will be an advantage.

Responsibilities

• Process Documentation & Governance: Develop, review, and maintain SOPs and process documentation.
• Ensure documentation complies with standards, version control, and review cycles.
• Work with process owners to gather information and validate documentation.
• Support process governance, compliance tracking, and documentation audits.
• Process Mapping & Analysis: Create and maintain end-to-end process maps using Microsoft Visio.
• Conduct current-state and future-state mapping and identify improvement opportunities.
• Identify bottlenecks, risks, and improvement opportunities; facilitate workshops.
• PFMEA & Risk Management: Conduct PFMEA for business processes; identify risks and controls.
• Monitor RPNs and track closure of actions; support risk reviews.
• Continuous Improvement: Participate in Lean Six Sigma, Kaizen, and improvement initiatives.
• Support data collection, root cause analysis, and solution implementation.
• Assist in monitoring benefits realization and sustaining improvements; support training.
• Administrative & Event Management Support: Coordinate team activities, meetings, and governance reviews.
• Plan and execute employee engagement activities, training, certification events, and town halls.
• Manage logistics, tracking, and reporting for Process Excellence events.
• Maintain dashboards, trackers, calendars, and reports; support leadership reporting.

Skills

Lean Six Sigma

SOP development

Visio mapping

PFMEA/FMEA

Root Cause Analysis

Process improvement

Project coordination

Planning skills

Event coordination

MS Office suite

Communication skills

Education

Bachelor's degree in Business/Engineering/Operations

Lean Six Sigma Green Belt Certification

Tools

Microsoft Visio

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Lead Specialist - Process Excellence will support the deployment of Process Excellence initiatives across the organization by driving process documentation, process mapping, risk assessments, continuous improvement programs, and governance activities. The role requires strong analytical, facilitation, and stakeholder management skills, along with a willingness to support administrative and event management activities undertaken by the Process Excellence team.

How you'll make an impact

Responsibilities:

Process Documentation & Governance

• Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation.
• Ensure documentation complies with organizational standards, version control requirements, and review cycles.
• Work with process owners and stakeholders to gather information and validate process documentation.
• Support process governance, compliance tracking, and documentation audits.

Process Mapping & Analysis

• Create and maintain end-to-end process maps using Microsoft Visio.
• Conduct current-state and future-state process mapping exercises.
• Identify process inefficiencies, bottlenecks, risks, and improvement opportunities.
• Facilitate workshops to understand and document business processes.

PFMEA & Risk Management

• Conduct Process Failure Mode and Effects Analysis (PFMEA) for business processes.
• Identify process risks, root causes, controls, and mitigation actions.
• Calculate and monitor Risk Priority Numbers (RPNs) and track closure of recommended actions.
• Support process reviews and risk assessments to improve operational effectiveness.

Continuous Improvement

• Participate in Lean Six Sigma, Kaizen, and process improvement initiatives.
• Support data collection, analysis, root cause analysis, and solution implementation.
• Assist in monitoring benefits realization and sustaining improvements.
• Support training and awareness initiatives related to process excellence methodologies.

Administrative & Event Management Support

• Coordinate Process Excellence team activities, meetings, workshops, and governance reviews.
• Support planning and execution of employee engagement activities, training programs, certification events, town halls, and recognition programs.
• Manage logistics, communication, tracking, and reporting for Process Excellence events.
• Maintain dashboards, trackers, calendars, reports, and other administrative records.
• Support leadership reporting, newsletter preparation, and ad hoc Process Excellence initiatives.

About you

Qualifications:

• Bachelor's degree in Business, Engineering, Operations, Quality Management, or related field.
• Lean Six Sigma Green Belt Certification (Mandatory).
• Additional certifications in Lean, Six Sigma, Quality, or Business Process Management will be an advantage.

Experience Required:

• 4-8 years of experience in Process Excellence, Operational Excellence, Quality, Continuous Improvement, or related functions.
• Hands-on experience in:
• SOP documentation and governance
• Process mapping using Microsoft Visio
• PFMEA/FMEA execution
• Process improvement projects
• Stakeholder management and cross-functional collaboration
• Experience in administrative coordination and event management is preferred.

Key Skills:

• Lean Six Sigma methodologies
• SOP development and process governance
• Microsoft Visio process mapping
• PFMEA/FMEA
• Root Cause Analysis (RCA)
• Process improvement and documentation
• Project coordination
• Planning and organizational skills
• Event management and stakeholder engagement
• Advanced Microsoft Office (Excel, PowerPoint, Word)
• Strong written and verbal communication skills

Desired Competencies:

• Attention to detail
• Analytical thinking
• Customer and stakeholder focus
• Ability to manage multiple priorities
• Collaboration and teamwork
• Ownership and accountability
• Continuous improvement mindset
• Strong organizational and event coordination capabilities

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)