Lead - Shared Services

Harris Computer; India; Hybrid; INR 3,600,000 - 6,000,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave

Learning & Development

Global exposure

Job summary

Harris India, a division of Harris Computer, seeks an experienced HR Lead to oversee Shared Services across regions and India. You will manage inquiries related to benefits, policies, onboarding, offboarding and payroll, ensuring a high-quality employee experience in a global HR setup.

Based in Mumbai with in-office/hybrid work and 12 to 9pm IST hours, you will drive standardization, analytics, automation, and AI integration while coaching HR teams for peak performance.

Qualifications

• 15+ years of HR experience with strong Shared Services experience.
• Proven leadership of HR Operations in global or multi-country environments.
• Strong SLA/KPI management, process improvement and automation.
• Deep understanding of India HR operations including payroll and benefits.

Responsibilities

• Lead and improve HR Shared Services across regions and India.
• Oversee onboarding, offboarding, payroll, benefits and policies.
• Monitor SLAs, case volumes, response times and trends.
• Prepare reports on performance and KPIs, drive automation.
• Partner with central tech teams for Dovetail system enhancements.
• Lead adoption of AI tools and digital HR solutions.

Skills

HR Shared Services

SLA KPI management

Automation

HRIS

Vendor management

Stakeholder management

M&A integration

AI/digital HR solutions

Tools

HRIS

Job description

Harris Computer, a division of Constellation Software Inc., builds and supports mission-critical software solutions for the public sector, healthcare, utilities, and private enterprises. With over 12,000 employees and 100,000+ customers across 200 countries, Harris continues to grow through innovation, collaboration, and operational excellence.

As part of Harris India, you’ll experience a culture rooted in respect, integrity, accountability, and continuous learning - where people are empowered to make decisions, drive impact, and grow their careers across a global network.

Job Summary:

The HR Lead is responsible for leading and continuously improving the HR Shared Services function across multiple countries, while also holding direct operational and people management responsibility for HRBP & Shared Services in India.

This role ensures a consistent, high-quality employee experience by overseeing employee inquiries related to benefits, policies, programs, time off, onboarding, offboarding, and payroll administration. The position combines - professional leadership (non- direct line) & regional operational ownership (Direct report), and strategic collaboration within a global HR organization.

Work Location: Mumbai, India

Work Mode: In Office/Hybrid

Work Hours: 12 to 9pm IST

Key Responsibilities:

• Foster collaboration and knowledge sharing across regions, promoting consistency while respecting local requirements.

• Ensure service levels and SLAs are consistently met across all regions.

• Monitor case volumes, response times, resolution quality, and trends

• Prepare monthly and ad-hoc reports on Shared Services performance, SLAs, and employee inquiries.

• Analyze data to identify trends, risks, improvement areas, and opportunities for automation or simplification.

• Present insights and recommendations to HR leadership and key stakeholders.

• Drive continuous improvement of HR Shared Services processes to increase efficiency, accuracy, and employee satisfaction.

• Promote standardization of processes, templates, and responses where possible.

• Partner closely with the corporate/central team responsible for the technical management of the Dovetail system.

• Support system enhancements, testing, rollouts, and user adoption.

• Lead the implementation and adoption of AI tools and digital solutions within HR Shared Services.

• Support and train teams on using AI to improve case handling, knowledge management, and reporting.

India Shared Services Management (Direct Responsibility)

• Serve as an escalation point for complex or sensitive employee issues in India.

• Ensure service quality, SLA adherence, and operational effectiveness for the India Shared Services function.

• Oversee onboarding and offboarding processes as part of the Shared Services function in India.

• Own and manage HR policies for India, including updates, compliance, and ongoing improvements.

• Strong understanding of HR service delivery models, case management, SLAs, KPIs and operational governance.

• Manage employee benefits and HR programs in India, including vendor relationships, negotiations, and annual renewals.

• Oversee payroll administration in India, ensure payroll accuracy, timeliness, and compliance.

• Manage the relationship with the payroll vendor, including performance monitoring and issue escalation.

• Lead HR Shared Services-related due diligence activities fornew acquisitions in India.

• Support post-acquisition integration, including onboarding, policies, benefits, payroll, and Shared Services setup.

• Proven experience in leading, coaching and developing HR Operations / Shared Services teams.

• Ability to manage team performance, capacity planning, workload allocation and service delivery.

• Experience providing professional/functional leadership to teams outside the direct reporting structure.

• Ensure smooth transition and alignment with global HR practices.

Requirements & Qualifications:

• 15+ years of HR experience, with strong experience in HR Shared Services / HR Operations / HR Service Delivery.

• Proven experience leading HR Operations/Shared Services teams in a global or multi-country environment.

• Strong experience in SLA/KPI management, service delivery, process improvement and automation.

• Good understanding of India HR operations, including payroll, benefits, policies and employee lifecycle processes.

• Experience managing HR vendors and partnering with global HR stakeholders and senior leadership.

• Experience with HRIS / HR service delivery technologies, including system enhancements and implementations.

• Strong analytical, stakeholder management and problem-solving skills, with the ability to drive operational improvements.

• Exposure to M&A/integration and AI/digital HR solutions would be an advantage.

Why Join Us

• Comprehensive Health Insurance Coverage for employees and dependents.

• National and Festival Holidays, along with generous paid leave policies promoting work-life balance.

• Lifestyle Rewards & Recognition Program – celebrating milestones, achievements, and contributions.

• Learning and Development Opportunities through global training programs, mentorship, and leadership accelerators.

• Be part of a global organization with a culture rooted in respect and continuous growth.

• Work with a dynamic leadership team that values innovation and people development.

• Opportunity to shape the HR function and directly impact organizational success.

• Inclusive, transparent, and empowering environment with room for creativity and career advancement.

The above statements are intended to describe the general nature and level of work being performed

by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties,

responsibilities, and qualifications required of employees assigned to this job.

Working Environment:
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.

This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.