Manager People Shared Services

Publicis Groupe ANZ; Gurgaon; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Gender-Neutral Policy

18 paid holidays

Parental leave and transition program

Flexible work arrangements

Employee Assistance Programs

Job summary

Publicis Sapient in India seeks a Manager – People Shared Services to strengthen HR Shared Services operations. This role focuses on building SME expertise in people processes, compliance, performance management and employee lifecycle—onboarding, learning, background checks, helpdesk, and more.

You will lead the GPSS team, drive OKRs and SLAs, and partner with Hiring, Finance and HRBPs to deliver scalable, efficient HR solutions across the organization. Experience in HRIS systems is preferred.

Qualifications

• Strong stakeholder management and relationship-building across multiple teams.
• Deep understanding of HR processes, lifecycle events and compliance.
• Proven ability to coach and develop HRSS staff and leaders.

Responsibilities

• Lead and coach the HR Shared Services team across verticals.
• Drive OKRs, SLAs and performance metrics for HRSS operations.
• Partner with Hiring, Finance and HRBPs for seamless processes.
• Own process redesign and dashboards to improve efficiency.
• Oversee onboarding, background checks and lifecycle activities.

Skills

Stakeholder Management

Business Orientation

Communication

Team Leadership

Senior Leadership Presentation

Problem Solving

Multi-tasking

Cross-Functional Collaboration

Escalation Handling

Prioritization

Employee Relations

HR Process Knowledge

Education

Bachelor's degree in HR

Tools

SAP

Oracle

Taleo

SharePoint

Job description

Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

Publicis Sapient is looking for a Manager – People Shared Services to join our team of bright thinkers and doers. The role is designed to support the HR Shared Services team in India. It will primarily revolve around identifying, evaluating, developing and acting as SME on the people processes, labor compliances, performance management, employee life cycle (Onboarding, Learning Management, Global Background checks, Helpdesk etc.), and managing the day-to-day functioning of Shared Services ops team or project team. The role also entails a variety of projects and assignments like Process Redesign, Reporting & Dashboards, HR Account Management, using tools to improve efficiency and scalability of processes, working with several stakeholders to collect data points and analyzing the same to recommend improvement opportunities, creating process maps and documents as knowledge repository etc.

Your Impact:

Team Leadership and Management

• Works with senior leadership to ensure consistent people processes and practices across the company


• Manages and leads different verticals within the GPSS team, coaching them on Publicis Sapient initiatives, our core values and the body of human resources knowledge


• Creates localized vision and point of view for Shared Services that is consistent with the greater GPSS Organization


• Activity participates in interviewing and selecting new members of the Shared Services team (Associates & Senior Associates, including contractors)


• Drive continuous reviews and performance management for the team and report-out from time to time


• Build, implement and oversee Objectives & Key Responsibilities (OKRs) for the HR Shared Services team members


• Align with key stakeholders and partners from time to time to report out key metrics of Shared Services collaboration and performance


• Lead the change for the team and continuously work towards their capability development and engagement

Operations and People Processes

• Continuously evolve the design and execution of our processes, drive adoption, change management and communication. Needs to have a strong knowledge of HR domain to be able to create solutions to address our business realities


• Collaborate with support functions such as Hiring, Finance, HR Business Partners for a seamless execution of critical processes like Executive Integration Program (Leadership Level Onboarding), Client Specific Background Checks, etc.


• Work with Global HRSS & Technology Teams on system & tool enhancements in order to create streamlined processes


• Partners with other members of the People Success (HR) team to develop and implement policies, procedures, and practices surrounding people processes that represent innovative, best practices for the company


• Contribute in the designing of integration & lifecycle process frameworks that would include drafting & reviewing Standard Operating Procedures (SLAs) of key processes


• Ensure all the HRSS activities are done as per SLAs and timelines defined in the SOPs


• Monitor to see if all HR queries are responded on time in accordance with the SLAs


• Investigate incidents and take appropriate actions

Communication:

• Trains and coaches Senior Associates & Associates on ongoing and new people processes


• Assesses and counsels leaders in the appropriate resolution of team and employee relations issues


• Responds to escalations and inquiries regarding policies, procedures, and programs

Company Contribution:

• With other leaders, finds new and innovative ways to support the core values, creating ways to keep them vital for the organization


• Actively participates in delivering company-wide training programs if the need arises

Qualifications

Your Skills & Experience

• Stakeholder Management is critical and she/he must build strong relationships to partner with multiple teams within the organization


• Business orientation is crucial, thus should govern all people processes and initiatives in the organization.


• Strong written and verbal communication as well as interpersonal skills


• Team handling ability and maturity to drive difficult conversations and performance review of direct reports


• Ability to effectively present information to senior leadership, team, other employees and public groups


• Ability to define problems, collect data, establish facts, and draw valid conclusions


• Ability to interpret and extensive variety of instructions in verbal, written or diagram form and deal with several abstract and concrete variables


• Strong proficiency in Microsoft Windows (Word, Excel, PowerPoint & Outlook), Strong customer service orientation


• Work collaboratively with Business and People Strategists, partner with individuals across different geographies


• Ability to maturely handle escalations and work pressure in demanding situations


• Ability to evaluate priorities and multi-task accordingly


• Ability to respond to grievances or concerns from employees and other relevant process stakeholders.


• Experience of working on any HR Information System (SAP, Oracle, Taleo, SharePoint, etc. preferably)

Additional information

Set Yourself Apart With:

• 8-10 years of professional work experience in HR (preferably as an HR generalist or HR manager)


• Demonstrated ability to manage others


• Worked in dynamic, fast-paced environments and must have worked in the IT industry.

Benefits of Working Here:

• Gender-Neutral Policy


• 18 paid holidays throughout the year.


• Generous parental leave and new parent transition program


• Flexible work arrangements


• Employee Assistance Programs to help you in wellness and well-being.