Lead - Service Management ( SM4 )

Microland; Gurugram District; On-site; INR 500,000 - 1,200,000; Full time

Job summary

Microland is seeking a Service Management professional to oversee service delivery and ensure high-quality outcomes. You will develop strategies to improve satisfaction, collaborate with cross-functional teams, and analyze metrics to drive performance.

The role involves guiding teammates, providing training on service management best practices, and ensuring compliance with industry standards. Applicants should verify latest details on the company site.

Job description

• Manage and oversee the service management process to ensure high-quality services.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve issues.
• Analyze data and metrics to measure service performance and make recommendations for improvement.
• Provide training and guidance to team members on service management best practices.
• Ensure compliance with industry standards and regulations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.