Senior Lead - Service Management ( SM4 )

Microland; Bengaluru; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Microland in Bengaluru is seeking an experienced Service Manager to oversee the service management process and ensure high-quality services.

You will develop strategies to improve delivery and customer satisfaction, collaborate with cross-functional teams to resolve complex issues and enhance processes, analyze data to identify trends, provide training to junior team members, and ensure compliance with industry standards and regulatory requirements.

Responsibilities

• Manage and oversee the service management process to ensure high-quality services.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and enhance processes.
• Analyze data and metrics to identify trends and areas for improvement.
• Provide training and guidance to junior team members on best practices.
• Ensure compliance with industry standards and regulatory requirements.

Job description

• Manage and oversee the service management process to ensure high-quality services.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and enhance processes.
• Analyze data and metrics to identify trends and areas for improvement.
• Provide training and guidance to junior team members on best practices.
• Ensure compliance with industry standards and regulatory requirements.