Associate Lead - Service Management ( SM4 )

Microland; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Microland in Bengaluru is seeking a Service Management Leader to oversee the service management framework and drive high-quality service delivery. You will lead process improvements, monitor metrics, and collaborate with cross-functional teams to resolve complex issues and optimize operations.

You will also mentor junior team members, provide training, and ensure adherence to industry standards and best practices in service management.

Responsibilities

• Manage and oversee the service management process to ensure high-quality services.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and enhance processes.
• Analyze data and metrics to identify areas for improvement and optimize services.
• Provide training and guidance to junior team members to enhance their skills.
• Ensure compliance with industry standards and best practices in service management.

Job description

• Manage and oversee the service management process to ensure high-quality services.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Collaborate with cross-functional teams to resolve complex issues and enhance processes.
• Analyze data and metrics to identify areas for improvement and optimize services.
• Provide training and guidance to junior team members to enhance their skills.
• Ensure compliance with industry standards and best practices in service management.