SAP S4 HANA CS-SD Consultant

NTT DATA, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company in Bengaluru seeks an experienced SAP S/4HANA CS/SD Consultant to support end-to-end SAP S/4HANA transformation projects. The role involves configuring customer service and sales processes, supporting data migration, and documentation while collaborating with various teams. Candidates should have 5–8 years of SAP functional experience, including at least one full-cycle SAP S/4HANA implementation. Excellent analytical, troubleshooting, and communication skills are essential.

Qualifications

• 5–8 years of SAP functional experience in SD and CS.
• At least one full-cycle SAP S/4HANA implementation or conversion project.
• Strong understanding of sales and customer service processes.
• Experience working in onshore–offshore delivery models.

Responsibilities

• Support end-to-end SAP S/4HANA transformation and implementation.
• Configure and support SAP S/4HANA SD and CS processes.
• Prepare and execute unit testing and data migration validation.
• Document issues, resolutions, and process changes.

Skills

SAP SD (Order-to-Cash)

SAP CS (Service Management)

S/4HANA SD configuration

Analytical skills

Troubleshooting skills

Communication

Education

SAP S/4HANA or SAP SD / CS certification

Tools

SAP Activate methodology

LeanIX

Signavio

Job description

SAP S/4HANA Transformation – CS / SD Consultant

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Consultant to support end-to-end SAP S/4HANA transformation and implementation projects. The consultant will work under the guidance of a Module Lead or Solution Architect and contribute to configuration, testing, data migration support, and post‑go‑live stabilization of Customer Service (CS) and Sales & Distribution (SD) processes.

This role focuses on hands‑on functional delivery across Service-to‑Cash and Order-to‑Cash (O2C) processes, aligned with SAP S/4HANA best practices.

Key Responsibilities

SAP CS & SD Configuration

• Configure and support SAP S/4HANA SD processes including:
• Pricing and Condition Techniques
• Delivery, Shipping, and Billing
• Credit Management (basic exposure)
• Configure and support SAP CS processes including:
• Service Notifications and Service Orders
• Service Contracts and Warranties
• Resource‑related billing
• Support CS‑SD integration for service and billing processes.

S/4HANA Transformation Support

• Support ECC to S/4HANA conversions or greenfield implementations.
• Apply S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
• Assist in Fit‑to‑Standard (F2S) workshops and requirement clarification.
• Work closely with MM, WM/EWM, TM, PM, and FI/CO teams to ensure end‑to‑end integration.
• Support Business Partner (BP) and customer master data configuration and validation.
• Coordinate with technical teams (ABAP, CPI, middleware) on RICEFW objects and interfaces.

Testing & Data Migration

• Prepare and execute unit testing and SIT test cases for CS and SD scenarios.
• Support UAT, defect resolution, and business user clarification.
• Assist with data migration validation for customers, service contracts, and open documents.
• Support cutover activities for open sales orders, service orders, contracts, and billing.
• Provide hypercare support, troubleshooting CS / SD issues post go‑live.
• Document issues, resolutions, and process changes.

Documentation & Methodology

• Prepare and maintain:
• Functional specifications
• Test scripts and user guides
• Follow SAP Activate methodology and project documentation standards.

Required Skills & Experience

SAP CS & SD Expertise

• 5–8 years of SAP functional experience in:
• SAP SD (Order‑to‑Cash)
• SAP CS (Service Management)
• At least one full‑cycle SAP S/4HANA implementation or conversion project
• Strong understanding of sales and customer service processes

S/4HANA & Service Knowledge

• Hands‑on experience with:
• S/4HANA SD configuration
• CS integration with SD and FI
• Business Partner (BP) concept
• Exposure to S/4HANA Service Management or FSM is a plus.
• Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Preferred Qualifications

• SAP S/4HANA or SAP SD / CS certification
• Experience with SAP Activate methodology
• Industry exposure to Manufacturing, Utilities, Automotive, or Industrial Equipment
• Exposure to PM or EWM is an advantage

Soft Skills

• Strong analytical and troubleshooting skills
• Good communication and documentation abilities
• Ability to work effectively in onshore–offshore and multi‑country delivery models
• Willingness to learn and adapt to S/4HANA innovations

Location & Work Model

Job Segment

SAP, Solution Architect, ABAP, Middleware, ERP, Technology