Lead Product Management Acceptance

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

NPCI seeks a Lead Product Management Acceptance to drive RuPay acceptance and AI‑led growth across domestic and international ecosystems. The role focuses on merchant onboarding, pricing, and scalable delivery of payment propositions in a fast‑paced payments environment.

The candidate will lead initiatives for affordability on UPI, including credit on UPI and EMI constructs, while collaborating with banks, PAs, and TPAPs to expand merchant coverage and optimize customer journeys.

Qualifications

• 4+ years of experience in payments, cards, UPI, fintech or merchant acquiring.
• Strong understanding of settlement flows and payment journeys.
• Experience with Credit on UPI and EMI/affordability solutions is preferred.
• Proven ability to design and launch payment propositions at scale.

Responsibilities

• Define a RuPay acceptance strategy for domestic and international POS/E-commerce.
• Create segment playbooks for micro-merchants, MSMEs, and key verticals.
• Collaborate with banks, PAs, and TPAPs to streamline onboarding, pricing, and settlement.
• Drive credit on UPI, including EMI constructs and affordability programs.
• Apply AI/ML models for merchant segmentation and fraud risk management.
• Build AI-powered personalization for merchant offers at scale.
• Manage ecosystem relationships with banks, PAs, TPAPs, gateways, and international partners.
• Track KPIs such as TPV growth, approval rates, and merchant activation.

Skills

Payments domain expertise

UPI and RuPay knowledge

Product strategy & execution

Merchant onboarding & partnerships

AI/ML awareness in payments

Job description

Job Details

• Job Opening Name: Lead Product Management Acceptance


• Job Type: Full Time


• Location: Maharashtra


• Experience Level: Mid-Senior Level

Job Summary

The role will drive RuPay Acceptance, Affordability on UPI, Merchant Growth, AI-led Payments Innovation, Ecosystem Expansion, and Product Delivery across domestic and international payment acceptance ecosystems.

Responsibilities

Product Innovation Delivery

• Build a comprehensive RuPay acceptance strategy for domestic and international POS/E-commerce.


• Define segment‑specific playbooks for micro‑merchants, MSMEs, organized retail, travel, hospitality, and cross‑border clusters.


• Collaborate with acquirers and PAs to streamline merchant onboarding, pricing, and settlement flows.

Affordability on UPI

• Drive merchant acceptance of credit on UPI, including RuPay Credit Card on UPI and Credit Line on UPI, across QR, intent, and collect flows.


• Build and scale EMI and installment constructs at checkout, working with issuers, PAs, and merchants on offer design, funding models, and seamless customer journeys.


• Expand affordability acceptance into high‑ticket and aspirational categories such as electronics, travel, education, healthcare, and home improvement.


• Work with TPAPs, banks, and internal teams to remove friction in credit‑on‑UPI discovery, eligibility, and checkout experience.

AI-led Acceptance Growth

• Apply AI/ML models for merchant segmentation and targeting, identifying high‑potential merchants and categories for acceptance and affordability expansion.


• Use AI‑driven insights to predict and reduce transaction declines, improve approval rates, and optimise routing.


• Partner with risk and technology teams on AI‑based fraud and risk management for credit on UPI and card acceptance.


• Explore AI‑native payment experiences, including conversational and agentic commerce use cases, and define how RuPay and credit on UPI are accepted in these new journeys.


• Build AI‑powered personalisation for merchant offers and affordability propositions at scale.

Ecosystem Stakeholder Management

• Build strong relationships with banks, PAs, POS OEMs, gateways, TPAPs, and international partners to accelerate adoption.

Desired Candidate Profile

Experience

• 4+ years of experience in payments, cards, UPI, fintech or merchant acquiring.


• Strong expertise in settlement and payment journeys.


• Experience in Credit Card on UPI, Credit Line on UPI, EMI and affordability solutions.


• Strong product strategy and execution skills, from proposition design to launch and scale.


• Proven experience managing banks, PAs, TPAPs, merchants, gateways and other ecosystem partners.


• Strong data and analytical orientation, with understanding of TPV, approval rates, declines, conversion and merchant activation.


• Exposure to international acceptance/cross‑border payments and AI‑led payment solutions is preferred.

AI Experience Required

• Experience leveraging AI/ML models for merchant segmentation, acceptance growth, transaction optimization, approval‑rate improvement, fraud detection, risk management and merchant personalization.


• Exposure to AI‑led payment solutions, conversational commerce, agentic commerce and AI‑powered customer payment journeys is highly preferred.

Key Performance Indicators

Merchant Acceptance Growth

• Domestic POS/E-commerce activation and retention.


• Expand acceptance across micro‑merchants, MSMEs, organized retail, travel, hospitality, and other strategic segments.

Affordability on UPI

• Merchant acceptance and TPV growth for Credit Card on UPI, Credit Line on UPI, and EMI transactions.


• Drive adoption across high‑value categories such as electronics, education, healthcare, travel, and home improvement.

Usage Revenue

• TPV growth across domestic and international acceptance.


• Deliver sustained growth in transaction count and merchant‑acquiring revenue.

AI Impact

• Measurable uplift in approval rates, decline reduction, and merchant targeting efficiency from AI‑led initiatives.


• Improve merchant acquisition and targeting through AI/ML‑driven segmentation.


• Drive adoption of AI‑powered payment and commerce experiences.

Coverage

• BIN enablement and compliance certifications.


• Increase BIN enablement across acquiring partners and acceptance infrastructure.


• Ensure timely completion of certifications, compliance requirements, and ecosystem readiness for new products and payment capabilities.

Quality Metrics

• Approval rates and dispute SLA adherence.


• Improve transaction success and customer experience through higher approval rates.


• Maintain dispute resolution and chargeback management within defined SLA timelines.


• Ensure seamless onboarding, settlement, and merchant servicing processes.

Success Metrics

• Merchant Activation Retention


• RuPay Acceptance Growth


• Credit on UPI TPV Growth


• EMI Transaction Growth


• Domestic Cross‑Border TPV


• Approval Rate Improvement


• Transaction Decline Reduction


• AI-Driven Merchant Conversion


• BIN Enablement Coverage


• Dispute SLA Compliance


• Partner Ecosystem Expansion (Banks, PAs, TPAPs, Gateways, POS OEMs)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.