Product Manager, UPI Merchant Payments

Andpayments; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

AndPayments is seeking a Product Manager for UPI Merchant Payments to oversee the end-to-end experience for merchants. This role requires strong product management skills, especially in fintech, with a focus on compliance and AI integration to enhance payment processes.

The candidate will be responsible for building a seamless onboarding experience for merchants and ensuring product decisions are compliant with regulatory frameworks. This is a unique opportunity to build something impactful in the rapidly evolving Indian payments landscape.

Qualifications

• 5+ years of product management experience, especially in fintech or payments.
• Proven track record of shipping products from zero to one.
• Strong knowledge of payment processing mechanics.

Responsibilities

• Own the UPI merchant product roadmap from payment collection to dispute resolution.
• Define the onboarding experience for merchants joining the network.
• Partner with Engineering and Design to ensure successful product launches.
• Conduct user interviews and analyze support ticket patterns for insights.

Skills

Product management experience

Fintech or payments knowledge

Analytical rigour

SQL proficiency

Job description

AndPayments is building the next‑generation payments stack for Indian businesses, and for businesses globally that need India‑grade payments infrastructure. We operate across Payments, RegTech, B2B SaaS and Prepaid Instruments. These are not separate bets. They are a deliberate stack: compliance infrastructure that enables payment products that enable financial instruments, all built together rather than bolted together.

We move fast because we have to. We care deeply about compliance because we build on regulated infrastructure, and because we believe compliance done right is a competitive moat, not just a cost of doing business. We use AI as a primary operating layer, not as a productivity add‑on. If you want to spend the next few years building something that will define how Indian businesses transact, and eventually how businesses transact globally, this is where you should be.

About the role

UPI has become the backbone of digital commerce in India — processing billions of transactions every month across a country that is still, in many ways, just beginning its digital payments journey. For merchants, however, UPI remains harder to use than it should be. Onboarding is fragmented. Reporting is opaque. Disputes are slow. The experience of accepting payments often feels like an afterthought.

As the Product Manager for UPI Merchant Payments at AndPayments, you will own the end‑to‑end merchant experience for UPI from how a business gets set up on the network to how it resolves a payment failure at midnight. You will work at the intersection of product strategy, regulatory reality, and merchant empathy, building infrastructure that Indian businesses of every size will rely on.

What makes this different from the same role at a larger fintech is that you will build on a compliance‑first foundation meaning every product decision you make is structurally sound, not patched for compliance after the fact.

What you’ll do

• Own the UPI merchant product roadmap end‑to‑end — from payment collection flows and settlement logic to reconciliation reports and dispute resolution. Translate business goals into a sequenced, prioritised plan and hold yourself accountable for shipping it, not just defining it.
• Set the product bar for merchant onboarding and activation. Define what a great first experience looks like for a merchant joining the network — and own the metrics that prove it is working. Time‑to‑first‑transaction, onboarding completion rate, activation drop‑off: you own these numbers, not just the roadmap.
• Dig into the merchant experience without prompting. Conduct user interviews, analyse support ticket patterns, sit in on disputes. Bring merchant insight into the product process with evidence and conviction— not just anecdote.
• Write requirements that engineering can build from. Tight user stories, specific acceptance criteria, edge cases thought through before they become production bugs. Partner directly with Engineering and Design to ship products— not just hand off specs.
• Make every product decision on a compliance foundation. Work directly with our Compliance and Legal teams from the earliest stage of each initiative. Understand the NPCI circulars, the RBI guidelines, the PA/PG framework well enough that you can identify the regulatory constraint before Legal has to flag it.
• Use AI as part of how you work, not a shortcut you sometimes take. Draft PRD structures, run competitive analysis with AI‑assisted research, synthesise merchant interview data faster than you could manually. Then apply your own judgement to what comes out. AI accelerates the work; your judgement determines whether the output is actually good.
• Define and instrument the metrics that matter. Build your own analysis in SQL or a spreadsheet. Know the difference between a metric and a measurement. Run experiments, not just feature launches, and report results honestly, including the ones that do not confirm your hypothesis.
• Drive ecosystem integration and partnership strategy. Identify, assess and pursue integrations with payment networks, aggregators and adjacent ecosystem players. Define what integrated means commercially and technically before you start the conversation.
• Communicate strategy without ceremony. Write product strategy in plain language that founders and merchants alike could read and understand. Present progress crisply. No jargon, no status theatre.

What we’re looking for

• 5+ years of product management experience, with a meaningful portion in fintech or payments.
• Demonstrated track record of shipping products not just maintaining them. You have taken something from zero to one and can speak to the specific decisions you made and what you would do differently.
• Strong working knowledge of how payment processing works: how money moves, where it gets stuck, what triggers a failure, and what it takes to resolve one.
• Analytical rigour. You build your own analysis, not just commission it. SQL or spreadsheet proficiency is expected.
• Writing that is precise and direct. Your PRDs are read. Your stakeholder updates are concise enough to be useful.
• Genuine comfort with ambiguity. You make progress with incomplete information and incomplete specs.

Nice to have

• Deep familiarity with the Indian payments ecosystem: UPI, NPCI, payment aggregators, merchant acquiring, and the regulatory landscape — PA/PG guidelines, NPCI operating circulars, RBI frameworks.
• Prior experience at a payment network, payment aggregator or acquiring bank.
• Startup experience at a company genuinely building something new, not incrementally improving something established.
• Demonstrated integration of AI into how you work — not just using AI, but rethinking workflows with AI as a first‑class input.

AI at AndPayments

AI is the primary operating layer at AndPayments. Humans supervise; AI executes the first pass on research, documentation, analysis and synthesis.

As a PM, you will be expected to use AI tools, agentic workflows, and whatever replaces them — to move faster on competitive analysis, PRD drafts, data synthesis, and experiment design. You will also be expected to exercise judgement about when the output is ready and when it needs significant revision.

We are not looking for people who avoid AI. We are also not looking for people who outsource their thinking to it. We are looking for people who have genuinely changed how they work because of AI and who remain rigorous about the quality of what they produce.

Why Join AndPayments

• You will own something real. Not a feature. Not a lane. The full UPI merchant experience — from how a business onboards to how it resolves a payment failure at midnight. That is yours to build and improve.
• The problem is large and structurally underserved. Most payment tooling for Indian merchants was built for the top 1% of merchants — the ones with engineering teams and bank relationships. The remaining businesses are building on infrastructure designed for someone else. You will fix that.
• Compliance is a product advantage here, not a drag on it. We build compliance in from day one. That means slower early decisions and faster everything else — because you are not patching problems that should have been solved in the architecture.
• This is a seed‑stage company being built for global scale. What we build for Indian businesses is infrastructure that will work for businesses globally that need India‑grade payments capability. The scope is larger than it looks from the job title.
• The team compounds. We do not hire passengers. Every person we add raises the standard for the next hire. Competency breeds competency — that is not a tagline, it is a hiring principle we have held since day one.