Product Lead - UPI Acquiring

Airtel; Haryana; On-site; INR 3,000,000 - 5,600,000; Full time

Job summary

Airtel Payments Bank is seeking a senior product leader to own the UPI acquiring charter, driving merchant onboarding, onboarding lifecycle, and revenue growth across online and offline channels. You will align with RBI/NPCI guidelines while scaling a high-reliability payments platform.

You will manage a team of product managers, define quarterly roadmaps, run market and competitor analysis, and collaborate with engineering, ops, and alliance teams to deliver value at scale.

Qualifications

• 9–12 years in payments/product management (strong UPI acquiring experience preferred).
• Deep understanding of UPI ecosystem, NPCI guidelines, and merchant payments.
• Experience with Payment Aggregators / PSPs / large-scale merchant ecosystems.
• Strong analytical, execution, and stakeholder management skills.

Responsibilities

• Own the end-to-end roadmap for UPI acquiring (static and dynamic QR, intent, collect, autopay/subscriptions).
• Drive feature enhancements through market & competitor analysis and ecosystem trends.
• Perform cost-benefit analysis (CBA) to prioritize high-impact initiatives.
• Manage a well-groomed backlog (JIRA), balancing revenue growth, cost efficiency, and platform stability.
• Define and drive quarterly & annual roadmaps, ensuring alignment with business goals.

Skills

UPI acquiring

Merchant ecosystem

Market analysis

Backlog management

Cross-functional collaboration

Tools

JIRA

Job description

Employee

Job Description

Role Overview

Lead the UPIacquiring charter for Airtel Payments Bank, owning merchant &payment aggregator ecosystem, driving product strategy, execution,regulatory alignment, and revenue growth while ensuring highreliability, fraud control, and superior merchant experience at scale.

KeyResponsibilities

• Own the end-to-end roadmap for UPIacquiring (static and dynamic QR, intent, collect,autopay/subscriptions)
• Drive feature enhancementsthrough market & competitor analysis and ecosystem trends
• Perform cost-benefit analysis(CBA) to prioritize high-impact initiatives
• Manage a well-groomed backlog(JIRA), balancing revenue growth, cost efficiency, and platformstability
• Define and drive quarterly &annual roadmaps, ensuring alignment with business goals
• Identify and work on additionalopportunities leading to an incremental impact on bank’s key matrix.
• Provide leadership visibilityvia structured reviews on roadmap progress, delivery, and outcomes
• Build and scale partnerships with PaymentAggregators and key merchants
• Drive solutions for merchantonboarding, activation, lifecycle management
• Expand online & offlineacceptance footprint in collaboration with Alliance, GTM and salesteams
• Drive TPV, transactions, andactive merchant growth for UPI acquiring
• Identify and scale monetizationlevers (pricing, VAS, cross-sell opportunities)

4. Execution &Stakeholder Management

• Partner with engineering teamsto ensure timely delivery (grooming, sprint planning, execution)
• Create clear PRDs, user stories,and Figma-based user flows/screens
• Well-defined acceptance criteria& test cases
• Strong oversight of UAT andrelease readiness
• Drive seamless cross-functionalcollaboration (risk, compliance, ops, finance)
• Work on/with NPCI communications,circulars, and discussions
• Respond to regulatory queries andensure timely compliance implementation
• Collaborate with bankingoperations teams to:
  • Ensure smooth refunds, reversals,and chargebacks
  • Design & enhance SOPs to improve operational efficiency
• Collaborate with Alliance team todiscuss possible business opportunities and build that in product roadmap.
• Work with internal control functionalteams to identify potential suspicious patterns, build rules, and defineconsequence management around it.
• Lead a team of 2-3 product managersand product Ops and define career paths for them.
• Work will all the stakeholders incollaborative environments.

5. Risk,Compliance & Operations

• Ensure adherence to RBI/NPCIguidelines
• Strengthen fraud detection,dispute management, and reconciliation processes
• Optimize settlements and merchantexperience

6. Data,Monitoring & Performance

• Own key metrics: TPV, successrates, merchant activation, retention, cost per transaction
• Enable reporting, dashboards, andreal-time alerts for:
  • Success/failure trends (overall& merchant-level)
  • Fraud monitoring and risk signals
  • System performance & stability
• Drive data-led decision-makingand targeted merchant-level interventions

Qualifications

• 9–12 years in payments/productmanagement (strong UPI acquiring experience preferred)
• Deep understanding of UPIecosystem, NPCI guidelines, and merchant payments
• Experience with PaymentAggregators / PSPs / large-scale merchant ecosystems
• Strong analytical, execution, andstakeholder management skills

Job Snapshot

Updated Date

23-10-2026

Job ID

Job_11400

Function

Product.B2B