Lead- Order Managment

Black Box; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Black Box is seeking a Lead - Order Management at our Mumbai location. This role requires managing end-to-end Order-to-Invoice processes, ensuring accuracy in orders, pricing, and documentation, and driving timely invoicing. You will coordinate with Sales, SCM, Finance, and Operations to maintain process integrity and audit readiness.

The ideal candidate has 4–8 years in Order Management or related fields, with strong ERP experience and a focus on compliance, governance, and revenue realization.

Qualifications

• Bachelor's degree in a related field is required or equivalent.
• 4–8 years of experience in Order Management, Revenue Ops, or related functions.
• Strong understanding of Order-to-Cash, billing controls, and taxation.

Responsibilities

• Manage end-to-end Order-to-Invoice lifecycle from order receipt to invoicing.
• Review orders for commercial accuracy, pricing, and documentation before booking.
• Create sales orders timely and maintain system updates within SLAs.
• Establish governance checkpoints to ensure process integrity and compliance.
• Coordinate vendor onboarding, quotations, and compliance verification.
• Monitor billing milestones and ensure timely invoice generation per contracts.
• Review margins, terms, and billing requirements for profitability.
• Identify and resolve order, billing, and invoicing discrepancies.
• Act as central coordinator between Sales, Service Delivery, SCM, Finance, and Operations.
• Maintain audit-ready documentation and support internal/external audits.
• Track KPIs: order processing time, aging, billing cycle time, revenue realization.

Skills

Order management

Billing

Revenue governance

ERP proficiency

Stakeholder management

Cross-functional coordination

Audit support

Data analysis

Education

Bachelors degree in Commerce, Business Administration, Finance, Supply Chain

Tools

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

Lead - Order Management

Location: Airoli, Navi Mumbai
Work Mode: Work from Office (5 Days a Week)

Key Responsibilities Order Processing & Governance

• Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
• Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
• Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
• Establish and enforce governance checkpoints to maintain process integrity and compliance.

Vendor & Compliance Management

• Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
• Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
• Validate procurement and fulfillment dependencies before order release.

Billing & Revenue Assurance

• Monitor billing milestones and drive timely invoice generation in line with customer contracts.
• Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
• Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
• Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.

Cross-Functional Coordination

• Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
• Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.

Reporting & Audit Support

• Maintain complete and audit-ready documentation for all orders and transactions.
• Support internal and external audits by ensuring adherence to established controls and processes.
• Track and report key performance metrics, including:
  • Order Processing Turnaround Time
  • Order Aging
  • Billing Cycle Time
  • Invoice Accuracy
  • Revenue Realization
  • Compliance and Control Adherence

Desired Profile

• Bachelors degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
• 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
• Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
• Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Excellent stakeholder management and cross-functional coordination skills.
• Strong analytical skills with attention to detail and compliance orientation.

Key Success Metrics

• Order Booking Accuracy
• Billing Cycle Time
• Reduction in Order Aging
• Invoice Accuracy Rate
• Revenue Leakage Prevention
• Audit Compliance Score
• Timely Revenue Realization