Lead Management Executive

Wanderlust Travel Planner; Chennai; On-site; INR 200,000 - 320,000; Full time

Job summary

Wanderlust Travel Planner in Chennai, Tamil Nadu is seeking a Lead Management Executive to oversee incoming leads via WhatsApp, email and social channels, and assign them to travel consultants promptly.

The role emphasizes strong organizational skills, attention to detail, and basic proficiency with Google Sheets and Excel to maintain accurate daily lead records and reports for the management team.

Qualifications

• Basic knowledge of Google Sheets and Microsoft Excel.

Responsibilities

• Monitor incoming customer leads received through WhatsApp, Facebook, Email etc...
• Assign leads to the appropriate travel consultants based on the team's allocation process.
• Maintain and update daily lead records in Google Sheets.
• Ensure every lead is properly recorded with the customer's details, assigned consultant, lead source, and allocation status.
• Track lead assignments and follow up with team members to ensure no leads are missed.
• Identify duplicate, incomplete, or unassigned leads and resolve them promptly.
• Prepare daily lead allocation reports and share updates with the management team.
• Coordinate with the sales team to maintain an organized lead management process.
• Maintain the confidentiality of customer information.

Tools

Google Sheets

Microsoft Excel

Job description

Job Title

Lead Management Executive

Company

Wanderlust Travel Planner

Location

Chennai, Tamil Nadu

Job Type

Full-time | On-site

Experience

Freshers can apply

About Wanderlust Travel Planner

Wanderlust Travel Planner is a travel company specializing in domestic and international holiday packages, honeymoon trips, flight bookings, hotel reservations, and customized travel experiences.

We are looking for an organized and responsible individual to manage incoming customer leads and coordinate lead distribution among our travel consultants.

Job Description

We are looking for a Lead Management Executive to manage incoming leads received through WhatsApp and ensure they are assigned to the appropriate travel consultants in a timely and organized manner.

The ideal candidate should have good communication skills, attention to detail, and basic knowledge of Google Sheets.

Key Responsibilities

• Monitor incoming customer leads received through WhatsApp, Facebook, Email etc...
• Assign leads to the appropriate travel consultants based on the team's allocation process.
• Maintain and update daily lead records in Google Sheets.
• Ensure every lead is properly recorded with the customer's details, assigned consultant, lead source, and allocation status.
• Track lead assignments and follow up with team members to ensure no leads are missed.
• Identify duplicate, incomplete, or unassigned leads and resolve them promptly.
• Prepare daily lead allocation reports and share updates with the management team.
• Coordinate with the sales team to maintain an organized lead management process.
• Maintain the confidentiality of customer information.

Requirements

• Basic knowledge of Google Sheets and Microsoft Excel.
• Good organizational and data-entry skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple leads efficiently.
• Good communication and coordination skills.
• Responsible, punctual, and proactive approach to work.
• Freshers are welcome to apply.

Preferred Skills

• Experience handling WhatsApp, Email Business leads.
• Knowledge of lead management, CRM systems, or sales coordination.
• Experience working with Google Sheets and Excel.

What We Offer

• Opportunity to work with a growing travel company.
• Supportive and collaborative work environment.
• Opportunity to learn about travel sales operations and lead management.