Customs Operations FinOps Specialist

A.P. Moller Maersk; Mumbai; On-site; INR 650,000 - 900,000; Full time

Job summary

A.P. Moller Maersk in Mumbai seeks a dedicated role handling accurate financial execution of customs-related transactions, including invoicing, cost validation, and compliance support.

You will ensure timely invoicing, end-of-month closure, and precise cost recording across systems like Kewill or CargoWise One, while maintaining strong customer communication. The role requires strong MS Excel skills, attention to detail, and ability to collaborate with multiple teams during rotating shifts.

Qualifications

• Strong knowledge of customs financial processes, tax regulations, and duty structures.
• Proficiency in financial systems (Kewill, CargoWise One) and MS Excel for data validation.
• Attention to detail in high-volume transactional environments.
• Ability to collaborate with Customer Experience, Ops, and P2P teams across regions.

Responsibilities

• Generate and validate invoices for customs services (manual/system-based).
• Ensure month end closure activities are completed on time.
• Record revenue charges, taxes, duties, and costs in job systems and validate costs from customs/agents.
• Process invoice cancellations and reissuance with approvals.
• Coordinate invoice dispatch and communicate with Customer Experience and Ops teams.

Skills

Excel

Email communication

Problem solving

Multi-tasking

Tools

Kewill

CargoWise One

Job description

Ensure accurate financial execution of customs-related transactions, including invoicing, cost validation, and compliance support.

Responsibilities

• Generate and validate invoices (manual/system-based) for customs services.
• Ensures month end closure activities are done on time.
• Record revenue charges, taxes, duties, and incidental costs in job systems (e. g. , Kewill). Validate and manage costs from customs and third-party agents; handle ad-hoc cost entries.
• Process invoice cancellations and reissuance based on approvals.
• Coordinate invoice dispatch and ensure timely communication with Customer Experience and Ops teams.
• Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.
• Support compliance reviews and provide accurate data for KPI and Management Information System reporting.

Accountabilities

• Accurate and timely generation, validation, and dispatch of invoices for customs-related services.
• Precise recording and reconciliation of costs, taxes, and duties in job systems to maintain financial integrity.
• Compliance with internal controls and external regulations for customs financial processes.
• Delivery of error-free financial data to support reporting and audit requirements.
• Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.
• Collaborate with team members to ensure efficient and effective completion of multiple operational activities.
• Apply problem-solving skills to identify and address customer issues.
• Strong email communication skills and effective problem-solving abilities.
• Excel Knowledge is must
• High attention to detail with strong organizational capabilities.
• Ability to work collaboratively in a team and support rotating shifts as needed.
• Ability to manage multiple tasks simultaneously.

Required Business/ Technical Knowledge

• Strong knowledge of customs financial processes, tax regulations, and duty structures.
• Proficiency in financial systems (e. g. , Kewill, CargoWise One) and MS Excel for data validation.
• Attention to detail and accuracy in high-volume transactional environments.
• Ability to collaborate effectively with Customer Experience, Ops, and Procure to Pay teams across regions.
• Problem-solving and adaptability to manage exceptions and ad-hoc requests.

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