Lead - IT Business Analyst

prudential; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Prudential seeks a seasoned BA Lead to supervise a hybrid team of Business Analysts and QA professionals (10+ members) within the Engineering and Business Analysis Team. You will translate business needs into system requirements and oversee QA processes to deliver high-quality insurance technology solutions.

The role requires 8+ years in SDLC with strong BA/QA leadership, domain knowledge in life insurance, and hands-on experience with JIRA, Confluence, and test automation tools.

Qualifications

• 8+ years of experience in SDLC with business analysis and QA
• Proven track record leading BA and QA teams
• Experience in insurance/BFSI domain is preferred
• Able to translate business needs into technical requirements
• Strong stakeholder management and documentation skills
• Familiarity with Agile (Scrum/Kanban) and tools such as JIRA, Confluence, JIRA Xray
• Knowledge of test automation tools is a plus

Responsibilities

• Lead requirements gathering across business units and ensure alignment with strategic objectives
• Translate business and regulatory requirements into functional specifications for development and integration
• Collaborate with business users, PMs, architects, and developers for clarity and feasibility
• Oversee BRD, FSD, and Process Flow Diagram creation and maintenance
• Drive backlog prioritization and value-driven delivery of enhancements
• Provide domain expertise in life insurance and regulatory compliance
• Coordinate UAT and sign-off with stakeholders
• Mentor BA and QA teams to uphold standards and quality
• Ensure QA processes and tools promote automation and continuous improvement
• Align BA and QA for end-to-end traceability from requirements to test results

Skills

BA leadership

QA leadership

Insurance domain

BABOK-aligned

Stakeholder management

Agile practice

Documentation

Tools

JIRA

Confluence

JIRA Xray

Selenium

Cucumber

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role leads a hybrid team of Business Analysts and Quality Assurance professionals (10 or more members) within the Engineering and Business Analysis Team. The position ensures alignment between business requirements and technical delivery while maintaining quality assurance across initiatives. The BA Lead is responsible for translating business needs into actionable system requirements and overseeing QA processes to ensure high-quality delivery of insurance technology solutions.

A. Business Analysis

• Lead the requirements gathering and analysis process across business units, ensuring business needs are well-defined, traceable, and aligned with strategic objectives.
• Translate complex business and regulatory requirements into functional and technical specifications for system development and integration.
• Collaborate closely with stakeholders-including business users, project managers, architects, and developers-to ensure clarity, feasibility, and alignment of requirements.
• Oversee the creation and maintenance of Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams.
• Drive the prioritization and backlog management of business requirements, ensuring timely and value-driven delivery of enhancements and projects.
• Provide domain expertise in life insurance products, policy administration systems, and regulatory compliance, ensuring that solutions meet both operational and industry standards.
• Facilitate requirements validation sessions, user acceptance testing (UAT) coordination, and sign-off activities with business stakeholders.
• Identify process gaps and propose business process improvements or digital transformation opportunities in collaboration with IT and business leaders.
• Mentor and coach Business Analysts to strengthen analytical and communication capabilities, ensuring consistent standards and documentation quality.

B. Quality Assurance

• Supervise QA activities to ensure thorough test planning, execution, and reporting across assigned projects.
• Review and approve test plans, test cases, and test strategies to confirm alignment with business and system requirements.
• Ensure defect management and tracking via JIRA (and JIRA Xray), collaborating with development teams for timely resolution.
• Promote and enforce QA best practices, including automation opportunities and continuous improvement initiatives.
• Identify and mitigate quality risks early in the project lifecycle to minimize business impact.
• Ensure compliance with data privacy, information security, and insurance regulatory standards throughout the testing process.
• Support the evaluation and implementation of QA tools, frameworks, and platforms to optimize efficiency and test coverage.
• Drive alignment between the BA and QA functions to ensure end-to‑end traceability from requirements to test validation.

Experience/Skill:

• 8+ years of experience in the full Software Development Life Cycle (SDLC), with strong exposure to business analysis and quality assurance functions.
• Proven experience leading teams of BAs and/or QAs across multiple, concurrent IT projects.
• Experience in insurance or BFSI domain (preferred), with solid understanding of life insurance processes, products, and compliance.
• Demonstrated ability to translate business needs into technical requirements and ensure high-quality system delivery.
• Strong experience in stakeholder management, documentation, and change control.
• Familiarity with Agile methodologies (Scrum, Kanban) and tools such as JIRA, Confluence, and JIRA Xray. Knowledge of test automation tools (e.g., Selenium, Cucumber) is a plus.

Knowledge/Skill:

• Deep understanding of Business Analysis methodologies (BABOK-aligned preferred) and Software QA processes.
• Ability to define and communicate a holistic BA-QA strategy aligned with enterprise goals.
• Strong analytical, problem-solving, and critical thinking skills with attention to detail.
• Excellent verbal and written communication, including facilitation and presentation to senior stakeholders.
• Strong documentation and organizational skills to manage multiple parallel initiatives.
• Adept at mentoring junior analysts and QAs, fostering a culture of collaboration and accountability. Continuous learner with awareness of industry trends in business analysis, testing, automation, and digital insurance technology.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of