Executive- Business Analyst

Prudential plc; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Prudential plc is seeking a Business Analyst to manage health and wellness business requirements in Bengaluru. The role involves collaboration with stakeholders to document business processes and ensure alignment with business objectives.

The ideal candidate will have strong experience in health insurance and be skilled in documenting requirements while designing user experiences that resonate with customers.

Qualifications

• 2-4 years of experience in health insurance with at least 3 years in health insurance.
• End-to-end knowledge of health insurance products and operations.
• Experience in designing wireframes and customer journey maps.

Responsibilities

• Manage health & wellness business requirements.
• Lead brainstorming sessions with key stakeholders.
• Document business process flow diagrams.

Skills

Health insurance knowledge

Business requirement documentation

Stakeholder management

Process mapping

Communication skills

Analytical mindset

UX design

Tools

Confluence

JIRA

BI tools

Job description

Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented…

Business Analyst

Responsibilities

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solve to capture and validate business requirements, document clear acceptance criteria for user stories, including a clear understanding of current (As-Is) vs future (To-Be) processes.
• Lead brainstorming sessions with key stakeholders to account for requirements and opportunities, and develop in-depth understanding of business processes, articulate use-cases, user-stories and requirement documents/change requests for identified features and capabilities for applicable platforms and projects.
• Perform process impact analysis across platforms with an end-to-end view of user journeys.
• Design business process flows, review with key functional stakeholders, and obtain signoff.
• Facilitate discussions, gather feedback, and ensure proposed improvements align with business objectives.
• Partner with functional process owners to support capability vision, strategy, and roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with stakeholders; identify pain points, bottlenecks, redundancies, delays, errors, or other areas to enhance processes and uncover root causes.
• Check current processes for compliance with relevant regulations and industry standards including legal/compliance/data privacy.

Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate sequences of activities, decision points, inputs, outputs, and roles involved in applicable processes. Undertake iterations in signed-off Business Process Flow with stakeholders to refine and finalize the next version.

• Manage stakeholder expectations based on the current book of work and capacity; collaborate with key business stakeholders to understand requirements, contribute to the platform technology roadmap, and drive day-to-day prioritization of capabilities while working with functional users.
• Ensure acceptance criteria are defined and met; lead testing in collaboration with functional users, including preparation and review of test plans and test cases.

You could be the right candidate if you…

• Have 2-4 years of total experience in health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing, with at least 3 years’ experience in health insurance.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• Are an expert in designing wireframes, UX flows, customer journey maps, usability testing, and incorporating insights into implementations.
• Are a true team player with interpersonal skills to collaborate across Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team and are passionate about operating iteratively.
• Are an effective communicator, can present strategy and persuade stakeholders while solving user problems creatively and effectively.
• Able to identify and track metrics to assess key processes/capabilities for continuous improvement.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools, and SDLC tracking tools.

This could be the gig for you if you…

• Have built best-in-class processes from scratch.
• Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they want.
• Join hands with colleagues to solve for the customer.
• Are comfortable in a culture where visibility of others’ work matters.
• Take help from others when stuck and encourage others after setbacks.
• Take full responsibility for your and your team’s output while thinking across the organization.
• Are passionate about leveraging digital tools to transform customer experience.

Location: Mumbai

Title: Business Analyst, Executive

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.